Customer Service Junior Coordinator China & TW

Wilhelmsen group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company in Kuala Lumpur is seeking a Central Customer Service Junior Coordinator to manage customer RFQs and POs in a dynamic environment. The ideal candidate should possess a Diploma and have 2-3 years of experience in order fulfillment or supply chain. Responsibilities include processing customer inquiries, providing administrative support, and ensuring compliance with protocols. Proficiency in English and good organizational skills are essential for success in this role.

Qualifications

• At least 2 – 3 years relevant experience in order fulfillment/supply chain/logistic.
• Able to prioritize and focus on customer orientation.

Responsibilities

• Process customer RFQs and POs in the Global Customer Service mailbox.
• Ensure all enquiries are attended to within the agreed SLA.
• Provide administrative support to the GCS and LCS teams.
• Highlight improvements to the team leads.
• Accept assigned work on Saturdays and public holidays.

Skills

Fluent in English

Computer Literate (Good in MS Office)

Excellent communication skills

Organizational skills

Attention to detail

Team player

Education

Diploma in any field

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service Junior Coordinator China & TW

Purpose

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended to within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team.
• May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Qualifications

Mandatory requirements

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.