Customer Service (Japanese Speaker)

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology-enabled services company is seeking a bilingual Customer Support Consultant to provide exceptional customer service in Japanese and English. Responsibilities include assisting customers through various channels and ensuring proper documentation of customer interactions. Ideal candidates should possess a Bachelor's degree or diploma and excellent customer service skills. Fresh graduates are welcome to apply. The position is full-time with rotational shifts, located in KL Sentral.

Qualifications

• Japanese speaker able to converse in English.
• Japanese written and verbal communication skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist customers via Japanese and English language.
• Use provided tools and resources to resolve customer issues.
• Ensure proper documentation of activities in the client tool.

Skills

Japanese speaker

Strong Customer Service Skills

Working knowledge on Microsoft Office applications

Education

Bachelor's Degree or Diploma

Job description

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Japanese and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Japanese speaker able to converse in English
• Japanese written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
KL Sentral(Fully in Office)

Remuneration
Total Package up to MYR 10,000

Consultant in Charge
Angel Chok | [e-mail] | 014 612 6048