Customer Service (Italian Speaker)

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company in Cyberjaya is looking for a bilingual Customer Support Consultant to provide exceptional customer service in Italian and English. Candidates should possess a bachelor's degree and have strong customer service skills. The role offers a total package of up to MYR 10,000 and requires working rotational shifts.

Qualifications

• Fluent in Italian and able to converse in English.
• Strong written and verbal communication skills in Italian.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first class customer service via phone, live chat, and e-mail.
• Resolve customer issues using provided tools and resources.
• Adhere to defined processes, procedures, and policies.

Skills

Italian speaker

Customer Service Skills

Microsoft Office knowledge

Education

Bachelor's Degree or Diploma

Job description

About the job Customer Service (Italian Speaker)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Italian and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Italian speaker able to converse in English
• Italian written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
Cyberjaya (Fully in Office)

Remuneration
Total Package up to MYR 10,000

Consultant in Charge
Angel Chok | [e-mail] | 014 6126048