Customer Service - Hong Kong Market - RM3700 - Hybrid Work

Tribe Digital; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading business services company in Kuala Lumpur is seeking a Customer Service representative for the Hong Kong market. In this full-time role, you will handle customer enquiries across various channels while ensuring a positive customer experience. Ideal candidates will be fluent in Traditional Chinese and English, possess excellent problem-solving skills, and have a strong background in customer service. You will enjoy a supportive team environment with opportunities for career development.

Benefits

Generous annual leave entitlement

Opportunities for career development

Collaborative team environment

Regular team-building activities

Qualifications

• Excellent fluency in Traditional Chinese Typing and English, both verbal and written.
• Previous experience in a customer service or call centre role, preferably in the Taiwan market.
• Strong communication and interpersonal skills with the ability to empathise and build rapport with customers.
• Proven problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced, target-driven environment.

Responsibilities

• Responding to inbound customer enquiries via phone, email and chat.
• Resolving customer issues and complaints effectively.
• Providing product information and guidance to customers.
• Maintaining accurate records of all customer interactions.
• Identifying opportunities to improve customer satisfaction.

Skills

Fluency in Traditional Chinese Typing

Fluency in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Job description

This is an exciting opportunity to join Tribe Business Services Sdn Bhd as a Customer Service - Hong Kong Market. In this full-time role, you will be responsible for providing high-quality customer service to our clients in Taiwan. Based in our Kuala Lumpur office, you will play a crucial part in ensuring our customers have a positive experience with our products and services.

What you'll be doing

• Responding to inbound customer enquiries via phone, email and chat in a friendly and professional manner
• Resolving customer issues and complaints effectively and efficiently
• Providing product information and guidance to customers
• Maintaining accurate records of all customer interactions
• Identifying opportunities to improve customer satisfaction and suggest process improvements
• Collaborating with other teams to ensure a seamless customer experience

What we're looking for

• Excellent fluency in Tradisional Chinese Typing and English, both verbal and written
• Previous experience in a customer service or call centre role, preferably in the Taiwan market
• Strong communication and interpersonal skills with the ability to empathise and build rapport with customers
• Proven problem-solving and decision-making skills
• Ability to work effectively in a fast-paced, target-driven environment

Working Hour

Monday To Saturday : 9am to 6pm

What we offer

• Generous annual leave entitlement
• Opportunities for career development and advancement
• Collaborative and supportive team environment
• Regular team-building activities and social events

About us

Tribe Business Services Sdn Bhd is a leading provider of business services and solutions in Malaysia. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional value to our clients. Our team of dedicated professionals is committed to helping businesses succeed in a rapidly changing landscape.

Apply now to become our next Customer Service - Taiwan Market and join our dynamic team!