Customer Service - Global Digital Industry (Cantonese Speaker) Min Basic RM4000

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital solutions company in Malaysia seeks a Customer Service representative who speaks Cantonese and English. This ongoing position focuses on assisting customers with printer support, ensuring high satisfaction levels, and documenting interactions. Ideal candidates will have strong communication skills and prior experience in customer service or tech support. Competitive salary starting from RM4000 monthly plus incentives and benefits like paid time off and growth opportunities are offered.

Benefits

Generous vacation days

Professional development opportunities

Medical leave entitlement

Supportive team environment

Qualifications

• Strong verbal and written communication skills in both Cantonese and English.
• Previous experience in customer service or technical support preferred.
• Familiarity with printer hardware and software is a plus.

Responsibilities

• Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Provide prompt and courteous responses to customer emails, calls, and chats.
• Ensure a high level of customer satisfaction by going above and beyond in service delivery.

Skills

Cantonese language proficiency

English language proficiency

Problem-solving skills

Technical proficiency with printers

Job description

Customer Service - Global Digital Industry (Cantonese Speaker) Min Basic RM4000

*📢 Shout out to all Peeps out there! Come and be part of Our Team!*

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!

Industry: Digital (Printer & Imaging Solutions)

Working Hours: Day Shifts Only (Permanent Off day on Sunday)

Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200

Key Responsibilities

• Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Communication: Provide prompt and courteous responses to customer emails, calls, and chats.
• Reporting: Maintain accurate records of customer interactions and feedback.
• Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
• Technical Proficiency: Familiarity with printer hardware and software is a plus.
• Problem-Solving: Ability to think on your feet and resolve issues quickly.
• Excellent verbal (Cantonese & English) and written communication skills.
• Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!

Benefits

• Paid Time Off: Generous vacation days and holidays. (5 working days per week)
• Growth Opportunities: Professional development and career advancement.
• Health Coverage: Medical leave entitlement
• Team Environment: Work with a supportive and dynamic team.

How to Apply

Ready to make your mark in the digital industry? Submit your resume and a brief cover letter to *****@startek.com and let us know why you’d be a great fit! HR will look for you!