Customer Service for Business Service Centre @ Cyberjaya

OCBC; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Service Manager in Cyberjaya, Malaysia. This role involves providing after-sales support to corporate customers, handling inquiries, and offering technical assistance. Ideal candidates should possess a degree or diploma, have a strong service mindset, and be proficient in English. Fresh graduates are encouraged to apply. Competitive salary and benefits offered.

Benefits

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Qualifications

• Experience in a contact centre or customer service environment preferred.
• Fresh graduates are welcome to apply.
• Ability to effectively communicate with internal and external customers.

Responsibilities

• Handle inbound calls from the commercial service centre hotline.
• Provide technical support on business internet banking.
• Support digital initiative launches.

Skills

Strong service mindset

Ownership mentality

Proficiency in English

Fluent in Mandarin

Education

Degree or diploma holder

Job description

Overview

Who We Are: As Singapore’s longest established bank, we enable individuals and businesses to achieve their aspirations. We provide support, services, solutions, and career paths that meet their needs. Today, we are on a journey of transformation to become a future-ready learning organisation and Asia’s leading financial services partner for a sustainable future. Your opportunity starts here.

You will provide prompt after-sales support to our Singapore corporate customers, ranging from small and medium enterprises (SMEs) to large corporates, through our hotline channel, ensuring that their needs are addressed in an effective, timely and accurate manner.

As a Service Manager, You Will

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Who You Work With

Global Commercial Banking & Global Corporate Banking serve the full spectrum of customer segments, from small and medium enterprises to large corporations, government entities and financial institutions. We offer simple, convenient, innovative solutions that take care of everything—from cash management to trade finance. It’s about finding and growing opportunity for customers and for our people.

The Business Banking Commercial Service Centre (BBCSC) provides consistent post-sales support to our business customers, sustaining a high level of customer satisfaction by delivering high-quality service through well-received digital channels and touchpoints.

Requirements

• Degree or diploma holder, preferably with work experience in a contact centre, banking or customer service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must; fluent Mandarin is good to have for communication with internal and external customers.
• Able to commit to working days following the Singapore calendar.
• Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are cared for as much as the needs of our customers.