Customer Service Executive

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is looking for Customer Service Executives to deliver exceptional support in the logistics sector. Candidates should possess excellent communication skills in both English and Malay and have a diploma or higher. Experience in the BPO sector is advantageous. This position requires working from home in Sarawak and is ideal for individuals who are customer-oriented and able to work under pressure. Competitive salary and benefits including EPF and annual leave are included.

Benefits

EPF, SOCSO

Birthday Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1–2 years of BPO experience will be an added advantage.
• Ability to work under pressure and in a fast-paced environment.
• Must be based in Sarawak with a stable internet connection.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve satisfaction.
• Record complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English, Work From Home – Sarawak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience will be an added advantage.
• Customer‑oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast‑paced working environment and work under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

• Full‑time
• Rotational shift
• 5 days a week

Salary

• Basic Salary: RM1,850
• Performance KPI Allowance: Up to RM150 per month

Benefits

• EPF, SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know More About Us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.my/