Customer Service Executive (Shift) - Urgent Hiring

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading security company is urgently hiring a Customer Service Executive in Kuala Lumpur. The role involves managing incoming and outgoing calls, providing troubleshooting support, and ensuring customer satisfaction. Applicants must possess at least SPM qualifications, have excellent communication skills in both Bahasa Malaysia and English, and be able to work in rotational shifts. A positive attitude and good analytical skills are essential. This position offers a salary range of MYR 2,300 - MYR 3,200 along with medical coverage and shift allowances.

Benefits

Medical coverage for immediate family

Shift allowance

Yearly increment

Qualifications

• Candidate must possess at least SPM qualifications.
• Good command of English.
• Must be able to work in rotational shifts.

Responsibilities

• Act as the representative for a world-class smart security company.
• Handle all incoming/outgoing calls effectively.
• Deliver professional service via phone, email, and fax.
• Monitor and respond to alarm signals.
• Provide technical troubleshooting support for alarm issues.
• Assign relevant questions to respective departments.
• Identify problem trends based on customer feedback.

Skills

Excellent communication in Bahasa Malaysia and English

Good analytical skills

Ability to work under minimal supervision

Result-oriented mindset

Education

SPM qualifications

Job description

Customer Service Executive (Shift) - Urgent Hiring

Customer Service Executive (Shift) Urgent Hiring

MYR 2,300 - MYR 3,200

Includes Medical Coverage for Immediate Family

Shift allowance is provided.

KPI + OT

Yearly increment.

Job Description

Responsibilities

Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.

Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.

Deliver professional service via phone, email and fax and providing one stop service in a consistent and professional level.

Monitor and respond to the alarm signals of client’s world-class smart home security system, within service level targets (SLT).

Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.

Assign out relevant questions and jobs requested by customer to other respective departments for further action.

Be a team player and maintain professional composure when dealing with security issues.

Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.

Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.

Requirements

Must be able to work in rotational shifts.

Must be able to work in Jalan Chan Sow Lin, KL.

Candidate must possess at least SPM qualifications.

Good command of English.

Required languages: Bahasa Malaysia and English.

Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.

Possess good analytical skills and adaptable to changes.

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