Customer Service Executive (Shift)

Henry Butcher; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking a Front Desk Customer Service professional. The ideal candidate will warmly greet residents and guests, handle requests, resolve complaints, and maintain records efficiently. With a preference for candidates with experience in the airline or hotel industries, proficiency in English is essential, and Mandarin will be an added advantage. The position requires working rotational shifts to ensure high-quality service delivery.

Qualifications

• At least 1 year of front desk customer service experience.
• Prior experience in the airline or hotel industry is a plus.
• Proficient in English (spoken & written).

Responsibilities

• Greet residents and guests warmly and professionally.
• Address and resolve resident complaints promptly.
• Monitor and report on the condition of common areas.

Skills

Front desk customer service

Social networking

Calmness under pressure

Job description

Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK) is a licensed property and facility management company, registered under The Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEP). Since 1987, HBMK has been managing world‑class real estate properties and providing top‑notch real estate consultancy services.

HBMK manages over 100 prestigious properties across Malaysia, which include branded residencies, high‑end corporate offices, and special facilities. With the support of a dedicated team of 1,000 personnel and service providers, HBMK continues to uphold a reputation for excellence in property management.

Responsibilities

• Greet residents and guests warmly and professionally
• Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions
• Handle daily mail/deliveries, ensuring proper documentation and secure handling
• Address and resolve resident complaints or issues promptly and effectively
• Maintain accurate records of resident requests, maintenance issues, and other relevant information
• Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality
• Provide residents with updates and information regarding property events, policies, and changes
• Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents
• Control guests/vendors access to residential floors through appropriate registration
• Assist on booking of on‑site facilities (e.g., function room, meeting room)
• Report to Building Manager on all operation matters concerning the Front Desk department

Requirements

• Preferably at least 1 year of front desk customer service experience in the related field.
• Prior experience in the airline, hotel line would be a plus.
• Professional looking and well‑groomed to the standards set.
• Proficiency in English (Spoken & Written).
• Able to communicate in Mandarin will be an added advantage.
• Good social networking skill and able to deliver and maintain high quality of customer service.
• Ability to stay calm and excellent in handling difficult customers.
• Willing to work on rotational shift (7am to 3pm or 2pm to 10pm).