Customer Service Executive (Penang)

Finnmed Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare solutions provider in Malaysia is looking for a Customer Service Executive to provide professional support to patients and healthcare providers. The role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience with CPAP, BiPAP, Life-Support Ventilators, and oxygen concentrators. Strong communication skills and prior experience in customer service or healthcare are preferred. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Bonus

EPF

Allowances

Career development opportunities

Training on medical devices

Qualifications

• Prior experience in customer service, healthcare, or medical device industry is preferred.
• Strong communication skills with an empathetic approach to customer interactions.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Handle customer inquiries via phone, email, and in-person regarding products and services.
• Post purchase follow up communication, customer support, issue resolution and gathering feedback.
• Coordinate product deliveries, service appointments, and follow-ups.
• Maintain accurate customer records and service documentation.
• Collaborate with sales and technical teams to enhance customer satisfaction.

Skills

Communication skills

Customer Service

Problem-solving

Empathy

Proficient in Microsoft Office

Education

Diploma/Degree in Customer Service, Healthcare, Business, or a related field

Tools

CRM software

Job description

We are looking for a Customer Service Executive to provide professional and compassionate support to patients and healthcare providers. This role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience for individuals using CPAP & BiPAP, Life-Support Ventilator and oxygen concentrators.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person regarding products and services.
• Post purchase follow up communication, customer support, issue resolution and gathering feedback.
• Coordinate product deliveries, service appointments, and follow-ups.
• Maintain accurate customer records and service documentation.
• Collaborate with sales and technical teams to enhance customer satisfaction.

Requirements

• Diploma/Degree in Customer Service, Healthcare, Business, or a related field.
• Prior experience in customer service, healthcare, or medical device industry is preferred.
• Strong communication skills with an empathetic approach to customer interactions.
• Proficiency in Microsoft Office and CRM software.
• A proactive, patient-focused mindset with strong problem-solving skills.
• Competitive salary, bonus, EPF, allowances
• Career development opportunities in a growing healthcare sector.
• Training provided on medical devices and customer service best practices.