Customer Service Executive - Mandarin Speaker - Petaling Jaya

Arvion Services; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company seeks a Customer Service Executive to serve as a liaison with customers, resolving issues and providing product information. The role requires fluent Mandarin and English communication, strong interpersonal and multitasking skills, and commitment to customer satisfaction. Benefits include KPI allowance, EPF & SOCSO, and convenient office location near transportation. This is a chance to develop a rewarding career in customer service with opportunities for internal mobility.

Benefits

KPI Allowance: RM 200

EPF & SOCSO

Sick leave

Annual leave

Convenient location near transport

Qualifications

• Must be able to read and speak in Mandarin.
• Strong interpersonal skills and multitasking skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls, emails, and service requests.
• Provide first-level troubleshooting and assist customers with product guidance.
• Maintain professionalism and courteous communication to ensure customer satisfaction.

Skills

Mandarin proficiency

Fluent English

Strong interpersonal skills

Multitasking abilities

Education

SPM or equivalent qualification

Job description

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information.

This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.

What You Will Do:

• Handle inbound and outbound calls, emails, and service requests
• Provide first‑level troubleshooting and dispatch engineers for hardware‑related issues
• Assist customers with product guidance, warranty registration inquiries
• Respond to inquiries on e‑Shop orders, deliveries, training, and gift redemptions
• Accurately record and update cases in CRM, escalat... (continue the original bullet text as "Accurately record and update cases in CRM, escape ...")
• Maintain professionalism and courteous communication to ensure customer satisfaction
• Perform administrative tasks as assigned

Responsibilities:

• Must have SPM or equivalent qualification
• Must be able to read and speak in Mandarin
• Must be able to speak in English fluently
• Strong interpersonal skills and multitasking skills
• Ability to work in a fast‑paced environment
• Must be able to commute to Ara Damansara
• Must be able to work on rotational shifts (no night shift is required)

Benefits:

• KPI Allowance: RM 200
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station
• Office is located next to housing area and a shopping mall – convenient for outstation candidates
• Quarterly staff recognition and appreciation stage
• Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role