Customer Service Executive - Mandarin

ManpowerGroup; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency seeks fresh graduates for a customer service role in Malaysia, Selangor. You will efficiently handle customer inquiries, ensure satisfaction, and provide timely solutions to issues. Ideal candidates possess good communication skills and a knack for multitasking. Benefits include bonuses, medical coverage, and opportunities for career advancement. This role is perfect for individuals aiming to start their careers in an enthusiastic work environment.

Benefits

Annual leave and sick leave

Bonus

KWSP and SOCSO

Medical & Insurance Coverage

Yearly increments

Career progression opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service is an advantage but not essential.
• Knowledge in handling basic computer applications.

Responsibilities

• Handle inbound and outbound customer call inquiries efficiently.
• Provide fast solutions to customer-related problems.
• Ensure customer satisfaction through excellent service.

Skills

Good telephone etiquette

Good communication and interpersonal skills

Ability to multi-task

Social media savvy

Tools

Microsoft Excel

Microsoft Word

Job description

Fresh graduates are encouraged to apply. Previous working experience in customer service or related fields (e.g. Telemarketing, Billing, Customer Liaison) is an added advantage but not essential. Possess good telephone etiquette with a smiley voice. Knowledge in handling basic computer applications (Microsoft Excel/Word etc.). Good communication and interpersonal skills. Ability to multi‑task, prioritise and manage time effectively. Social media savvy.

Requirements

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or related fields (Telemarketing, Billing, Customer Liaison, etc.) is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc.).
• Good communication and interpersonal skills.
• Ability to multi‑task, prioritise and manage time effectively.
• Social media savvy.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls.
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Benefits

• Annual leave and sick leave.
• Bonus.
• KWSP and SOCSO.
• Medical & Insurance Coverage.
• Yearly increments to upgrade basic salary yearly and improve lifestyle.
• Career progression opportunities – you may be able to get promotion easily.