Customer Service Executive (Logistics) Full Time

Career Horizons; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Shah Alam is looking for a Customer Service Executive to ensure quality customer interactions through various channels. The role involves guiding suppliers and buyers, troubleshooting issues, and maintaining service quality. Ideal candidates should possess a diploma, have 2-3 years of customer service experience, and be fluent in Mandarin and English. This is a full-time position offering opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum of 2-3 years experience in Helpdesk or Call-Centre.
• Fluency in Mandarin and English.
• Knowledge in e-Commerce is an added advantage.

Responsibilities

• Log and update incidents in the helpdesk system.
• Guide suppliers and buyers on portal usage.
• Respond to customer enquiries regarding business processes.

Skills

Effective communication

Strong customer service orientation

Team collaboration

Problem-solving

Education

Diploma in any field

Job description

Customer Service Executive (Logistics) Full Time

Full time

Responsibilities

• Ensure incidents are logged and updated in the helpdesk ticketing
  system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
• Troubleshoot and resolve suppliers issues within system accessibility.
• Ensuring service quality level are maintained and all issues is handled in a timely manner.
• Escalate clients’ requests and complaints to appropriate specialists.
• Update clients about their request and feedbacks status accordingly.
• Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Perform other related duties on ad hoc basis.

Requirements

• Candidate must possess at least a Diploma in any field.
• At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Required language(s): Mandarin, English
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteous with strong customer service orientation
• Knowledge in e-Commerce will be an added advantage.
• Ability to work as a team member, as well as independently. a team player.