Customer Service Executive

Nefab (Malaysia) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company in Penang is looking for a Customer Service Executive to facilitate customer orders and ensure efficient supply chain operations. The role requires a bachelor's degree in a relevant field and 2-4 years of experience in customer order processing or supply chain management. Excellent communication and negotiation skills are essential, alongside proficiency in Microsoft Excel. Candidates should be familiar with ISO standards and possess strong analytical skills for optimizing supply chain operations.

Benefits

Alternate Saturdays off

Health and Safety compliance training

Environmental obligations training

Qualifications

• 2-4 years of experience in customer order processing or supply chain management.
• Ability to work in a fast-paced environment with tight deadlines.
• Understanding of supply chain dynamics including procurement.

Responsibilities

• Process and review customer orders efficiently.
• Maintain optimal inventory levels and material plans.
• Collaborate with suppliers and internal teams for timely deliveries.

Skills

Analytical skills

Negotiation skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Excel

Education

Bachelor’s degree in Supply Chain Management, Business, or related field

Tools

ERP systems

MS Office (Excel, PowerPoint)

Job description

Report to: Operations Director, Sub-region Southeast Asia

JOB SUMMARY

We are seeking a meticulous and customer-centric Customer Service Executive to join our team. As the primary point of contact for our customers, you will deliver exceptional support, ensuring a high level of satisfaction. Your key responsibilities will include executing sales and operations planning to guarantee timely and cost-effective processing of customer purchase orders, maintaining optimal inventory levels, and supporting production timelines. Additionally, you will oversee production scheduling to ensure 100% on‑time deliveries, collaborating closely with customers, sales teams, and internal departments to resolve order‑related issues throughout the order lifecycle. This role demands a strong sense of urgency, responsibility, negotiation skills, and the ability to function as a cohesive team player.

MAIN RESPONSIBILITIES

• Process customer orders and sales order issuance
• Review and verify order information including pricing, availability, and shipping details
• Create and manage purchase orders for raw materials, components, and supplies
• Develop and maintain material requirement plans based on production schedules and customer forecasts
• Monitor inventory levels and adjust material plans to avoid shortages or excess
• Coordinate with suppliers to ensure timely delivery and resolve supply issues or delays
• Collaborate with production, warehouse, and procurement teams to ensure smooth material flow
• Coordinate with inventory, logistics, and warehouse teams to ensure timely order fulfillment
• Communicate order status updates, delays, or issues to customers proactively
• Monitor backorders and coordinate partial shipments or alternatives as needed
• Resolve order‑related inquiries, complaints, and discrepancies in a timely manner
• Maintain accurate records of customer interactions and transactions in ERP systems
• Work closely with sales, finance, and operations teams to ensure seamless order processing
• Track and report on key metrics such as inventory turnover and on‑time delivery
• Identify and implement opportunities for cost savings or process improvement
• Communicate regularly with internal stakeholders regarding material status, changes, or risks
• Ensure compliance with company policies and procedures related to order processing
• Any other tasks assign by superior as deem necessary from time to time.

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

EDUCATION

Bachelor’s degree in Supply Chain Management, Business, Operations, or related field.

EXPERIENCE

2–4 years of experience in Customer order processing, material planning, procurement, or supply chain management.

Ability to work in a fast‑paced, deadline‑driven environment.

Understanding of manufacturing operations, supply chain dynamics, and procurement.

Strong analytical, problem‑solving skills, and optimizing supply chain operations.

Proven experience in negotiation, contract management, and supplier qualification.

Proficiency in Microsoft Excel and data analysis tools.

Excellent communication and negotiation skills.

Articulate in SST, e‑invoice, and other LHDN regulations.

Knowledge in shipping incoterm, including HS code, imports/exports and Kastam rules and regulations.

Excellent project management skills, with the ability to coordinate multiple stakeholders.

A conscientious and able to plan, organize and take initiative to meet job objectives and tight deadlines independently.

LANGUAGES

English, Bahasa Melayu, Mandarin proficiency is a plus. We are looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers.

Any other languages.

SKILLS AND COMPETENCES

• Well‑versed with proven ability with MS Office such as Excel and Power Point.
• Experience in manufacturing or production planning.
• Knowledge of Lean, Just‑in‑Time (JIT), or Kanban principles.
• Possess strong problem solving, analytical, and decision‑making skills.
• Knowledge of supply chain trends and challenges.
• Sensible, adaptive and flexible to the market dynamic and changes.
• Can‑do attitude, driven and passionate about work.
• Strong verbal and written communication skills.

HEALTH AND SAFETY AND ENVIRONMENTAL OBLIGATIONS

HEALTH AND SAFETY

Practice, safeguard, and promote the Nefab Code of Conduct, mission statement, and values in terms of health and safety.

ENVIRONMENT

Practice, safeguard, and promote the Nefab Code of Conduct, mission statement, and values in terms of environment obligation.

ADDITIONAL INFORMATION

• Knowledge in ISO 9001, ISO 14001, ISO13485 and UN marking for dangerous goods.
• Work on alternate Saturdays.