Customer Service Executive - Klang

Lima Bintang Logistics Sdn Bhd; Klang City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading logistics management company in Klang City seeks a dedicated professional to join their team. This role emphasizes exceptional customer service within the Dangerous Goods and Project Logistics sectors. Successful candidates will have a Diploma in Logistics/Transportation, minimum 3 years of relevant experience, and proficiency in communication across Mandarin, English, and Bahasa Malaysia. With a focus on growth, the company offers great pay, benefits, and casual work attire. Join now and be part of a success story that prioritizes excellence and customer satisfaction.

Benefits

Comprehensive medical insurance benefits

Career development opportunities

Performance-based reward system

5-day work week

Casual working attire in the office

Qualifications

• Minimum 3 years of customer service experience in logistics land transportation industry.
• Received high acknowledgments and compliments from customers for job commitment.
• Able to work independently under pressure.

Responsibilities

• Actively work to keep everyone safe by following all safety rules.
• Process job orders promptly and maintain compliance with the Integrated Management System.
• Elevate customer satisfaction by maintaining exceptional service standards.
• Demonstrate commitment to excellence through personal revenue generation.

Skills

Strong communication in Mandarin

Strong communication in English

Strong communication in Bahasa Malaysia

Proactive

Interpersonal abilities

Multitasking abilities

Education

Diploma in Logistics/Transportation

Tools

Microsoft Office Suite

Logistics ERP system

Job description

Why Join Us?

Great Pay: Earn 30% more income than the average market salary.

Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.

Fast-Track Career Growth: Clear career ladder allow multiple promotion even less than 1 year!

Experience swift career progression with our structured development program, ensuring multiple promotions within the first 1 to 3 years. Your success is LBL priority.

Specialize Work: Be a part of market leading Dangerous Goods and Project Logistics management company!

Join us for engaging work in handling Dangerous Goods (DG) cargo shipments and contributing to Project Logistics Management. Your role isn't just a job; it's a chance to shape you becoming future logistics specialist. Your impact begins now!

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aim to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Key Responsibilities

Safety First

Actively work to keep everyone safe by carefully following all safety rules and instructions.

Efficient Job Order Processing

Utilize your organizational ability to process job orders promptly, aligning with customer requirements and maintaining compliance with the Integrated Management System.

Contribute to the smooth flow of operations, ensuring the highest standards of service delivery.

Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company.

Your efforts will directly impact our ability to meet quality objectives, making you a key player in our success story.

Customer Relationship Building

Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships.

Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support.

Personal Productivity and Growth

Empower yourself to exceed expectations by generating high personal productivity.

Demonstrate your commitment to excellence through personal revenue generation and effective management of job file.

Requirements

Education and Experience

Diploma in Logistics/Transportation or equivalent.

Minimum 3 years of customer service experience in logistics land transportation industry. Receive high acknowledgement and complement from customers on job commitment.

Communication Skills

Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.

Professional Skills

Able to practice duty and responsibilities in accordance to system and work processes. Be Proactive, with strong interpersonal and multitasking abilities.

Able to work independently under pressure and sustaining demanding work environments with positive mindset. High attribute in urgency for meeting task deadline

Tech-Savvy

Proficient in Microsoft Office Suite, Logistics ERP system.

Benefits

5-day work week.

Comprehensive medical insurance benefits (After confirmation)

A higher than industry remuneration & salary package commensurate with your attitude and experience

Regulatory EPF, SOCSO and EIS

Career development opportunities with continuous learning and development programmes/ workshops/team building.

Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah Singapore, upcoming Penang, and Partner Agencies worldwide!

Casual working attire in the office (unless you are meeting clients)

Performance-based reward system

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibility

Join us in shaping a future where excellence, safety, and customer satisfaction are at the forefront of everything we do. Apply now and be a part of our success story!

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