Customer Service Executive (客户服务专员）Fresh Graduates are Welcome!

Hayan Prints (M); Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading printing company in Malacca City is seeking a dedicated professional for customer service and order management. The role involves overseeing the order lifecycle, providing timely responses to inquiries, and resolving customer complaints. Candidates should have a Diploma or Bachelor's degree in a related field, and a minimum of 2 years of experience in sales or administration is preferred. Fresh graduates are welcome to apply. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of experience in sales & marketing or administration.
• Proficient in using computers for order processing.
• Fresh graduates are encouraged to apply.
• Good administrative and organizational skills required.

Responsibilities

• Provide timely and accurate responses to customer inquiries.
• Manage the entire order lifecycle from receiving to delivery.
• Issue financial documents including purchase returns and credit notes.
• Identify and assess customer needs to enhance satisfaction.
• Attend to customer complaints and coordinate resolution.

Skills

Sales & Marketing

Communication skills

Organizational skills

Problem-solving skills

Multitasking

Education

Diploma or Bachelor's degree in Business Administration, Marketing or related field

Job description

Provide timely, accurate, and comprehensive responses to customer and prospect enquiries regarding the company’s products, services, delivery status, and other enquiries, ensuring exceptional customer satisfaction.

Process Orders and Transactions

Oversee and manage the entire order lifecycle, from receiving incoming orders to ensuring timely and successful delivery.

Efficiently manage incoming orders, cancellations, product returns, and exchanges. Ensure all customer transactions are handled promptly and accurately.

Calculate costs and prepare accurate quotations for customers in a timely manner.

Plan material efficiently to ensure alignment with production and delivery timelines, optimizing inventory and ensuring timely order fulfillment.

Follow‑up and coordinate production flow and goods’ status.

Shipping Arrangements

Issue DO / packing list, arrange containers, apply for CA and Form D.

Financial Documentation

Issue financial documents – including purchase returns, credit notes, and debit notes.

Customer Needs Assessment

Identify and assess customer needs through proactive outreach to enhance satisfaction and foster long‑term relationships.

Collect feedback from customers, document suggestions for improvement, and work with internal teams to enhance customer experience.

Resolve Customer Complaints

Attend to customer complaints and work with cross‑functional teams to ensure thorough follow‑up until resolution is achieved.

Job Requirements

1. Diploma or Bachelor’s degree in Business Administration, Marketing or a related field. OR
2. A GREAT OPPORTUNITY FOR FRESH GRADUATES TO APPLY
3. Minimum 2 years of experience in sales & marketing / administration. OR
4. Proficient in using computers for order processing.
5. Good administrative, organizational, and problem‑solving skills.
6. Ability to multitask, and meet deadlines.
7. Excellent communication skills, both verbal and written.

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