Customer Service Executive

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking Customer Service Executives to join its team. The role involves responding to customer inquiries, resolving complaints, and ensuring customer satisfaction. Ideal candidates will possess excellent communication skills in English and Malay, a diploma or higher, and experience in the BPO sector is a plus. The position offers a full-time schedule with benefits including EPF and Socso, along with opportunities for professional development.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• Excellent communication skills in English and Malay, both written and verbal.
• 1-2 years of experience in a BPO role is preferred.
• Must be a team player and eager to learn.

Responsibilities

• Respond to customer inquiries via calls, emails, and other contact tools.
• Resolve customer complaints to ensure high satisfaction.
• Record and submit customer complaints according to SOP.

Skills

Excellent English and Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work in a fast-paced environment

Education

Diploma and above

Job description

Overview

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2500
• Performance KPI (up to RM300 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.my/