Customer Service Executive - Export & Import

NYS International Freight; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Klang City is seeking a Customer Service Executive to excel in import/export coordination and customer engagement. The successful candidate will coordinate with various stakeholders, manage documentation, and ensure timely delivery. Proficiency in Mandarin and English, along with 2 years of experience in logistics, shipping, or freight forwarding, is required. This role offers growth opportunities in an experienced team focused on exceptional service.

Qualifications

• Minimum 2 years of experience in logistics, shipping, or freight forwarding.
• Knowledge of international trade terms (Incoterms), customs, and port procedures.
• Ability to handle customer inquiries and manage rate inquiries professionally.

Responsibilities

• Coordinate with clients, warehouse teams, forwarders, and transporters.
• Process POs and provide accurate quotations to ensure timely deliveries.
• Maintain reports and ensure compliance with international trade regulations.

Skills

Logistics experience

Communication in Mandarin

Communication in English

Detail-oriented

Team player

Multitasking

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Customer Service Executive - Export & Import

Are you experienced in logistics and passionate about delivering exceptional service? Join our dynamic team and take charge of import/export coordination, documentation, and customer engagement!

What You’ll Do:

• Coordinate with clients, warehouse teams, forwarders, and transporters
• Process POs, provide accurate quotations & ensure timely deliveries
• Manage rate inquiries and resolve customer issues professionally
• Maintain reports & ensure all procedures meet international trade regulations

What We’re Looking For:

• Min. 2 years experience in logistics, shipping, or freight forwarding
• Knowledge of international trade terms (Incoterms), customs & port procedures
• Proficient in MS Office (Excel, Word, PowerPoint)
• Strong communication skills in Mandarin & English (other languages a bonus!)
• Detail‑oriented, team player, and able to multitask in a fast‑paced environment
• Supportive and collaborative work culture
• Growth opportunities in the logistics and freight industry
• Work with an experienced team and global clients

📧 Interested candidates, send your resume to @nys.com.my or WhatsApp us at 016-7708097.

Take the next step in your logistics career with us!