CUSTOMER SERVICE EXECUTIVE

Evergreen Line; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A shipping company is seeking a customer service representative to handle telephone and e-mail inquiries, ensuring high accuracy in bookings. Candidates should possess at least a diploma or degree and ideally be fluent in Mandarin. The role offers attractive remuneration including EPF contributions, lunch allowances, and comprehensive medical coverage. Fresh graduates are encouraged to apply. This position requires a pleasant personality and strong communication skills, with an ability to thrive in a fast-paced environment.

Benefits

16% EPF

Daily lunch allowance

Comprehensive medical coverage

Insurance coverage

Meal allowance for overtime

On-the-job training

Public holidays observation

Company activities

Qualifications

• Fluent in Mandarin preferred to communicate with Mandarin-speaking clients.
• Pleasant personality with good communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide exceptional customer service for general enquiries.
• Ensure accuracy with bookings to customers.
• Revert to customers regarding booking requests.
• Update and maintain vessel/voyage profiles.
• Verify and process rollover shipments.
• Follow up with customers for discrepancies.

Skills

Customer service

Communication skills

Mandarin proficiency

Independence

Education

Diploma or Degree in any field

Job description

Job Responsibilities

• Provide exceptional customer service for all general telephone / e‑mail enquiries.
• Provide high standard of accuracy with bookings to our customers.
• Revert to customers with information which relate to their booking request and action accordingly with the required documentation.
• Update and maintain Vessel/voyage profile and sailing schedule.
• Verify and process roll over shipments.
• Follow‑up / liaison with customers for any discrepancy arise from Shipping Instruction.

Requirements

• Candidate must possess at least a Diploma or Degree, any field.
• Candidate fluent in mandarin preferred as role requires to deal with mandarin speaking clients.
• Pleasant personality with good people communication skills.
• Ability to work independently in a fast‑pace environment.
• Fresh graduates are encouraged to apply.

Attractive remuneration and benefits package

• 16% EPF
• Daily lunch allowance
• Comprehensive medical & hospitalization coverage for employees and family
• Insurance coverage
• Meal allowance for overtime
• On the job training provided
• Observe all public holidays as gazetted by the Federal/State Government
• Company activities: annual dinner, sports meet, festival celebration party & more