Customer Service Executive

MGM Intelligence Solutions; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company located in Subang Jaya is seeking customer service representatives. The ideal candidate will have a Diploma or Bachelor's Degree and at least one year of experience in a customer service center or the banking industry. You will be responsible for responding to customer inquiries about housing loans, evaluating financial data, and ensuring compliance with banking regulations. Benefits include salary increments and performance bonuses.

Benefits

EPF & SOCSO

Salary Increment

Performance Bonus

Maternity Leave

Professional Career Development

Qualifications

• Minimum of 1 year working experience in Customer Service or banking industry.
• Possess own transport and willing to travel.
• Positive, patient, and friendly attitude.

Responsibilities

• Respond to customer inquiries regarding bank loans.
• Evaluate financial information to determine loan eligibility.
• Explain the housing loan process clearly to customers.
• Continuously update knowledge on housing loan products.
• Ensure compliance with banking regulations.
• Provide feedback on customer issues to management.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

Diploma/Bachelor’s Degree

Job description

MGM Intelligence Solutions – Subang Jaya, Selangor

Minimum qualification: Diploma/Bachelor’s Degree or a minimum of 1 year working experience in Customer Service Centre and/or banking industry.

Possess own transport and willing to travel.

Positive, patient, and friendly attitude.

Responsibility

• Respond to customer inquiries regarding their eligibility for bank loans in a timely and professional manner.
• Evaluate and analyze customer's financial information and circumstances to determine their eligibility for housing loans.
• Clearly explain the process for applying for a housing loan, including any necessary documentation, timelines, and what to expect.
• Continuously update knowledge on all housing loan products to provide accurate information to customers.
• Ensure all interactions and transactions comply with banking regulations and internal policies.
• Provide feedback on common customer issues to management and contribute to the development of strategies to improve customer service.

Working hour (10am-5pm) Mon–Fri

Benefits

• EPF & SOCSO
• Salary Increment
• Performance Bonus
• Maternity Leave
• Professional Career Development (banking knowledge training programs)