Customer Service Executive

Laurels & Leafz Flora; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-oriented organization in Selangor, Malaysia is seeking a dedicated individual to handle inquiries and enhance customer satisfaction. Responsibilities include managing daily customer interactions through various channels while maintaining professionalism and resolve issues swiftly. Ideal candidates will possess strong English communication skills, experience in sales or customer care, and thrive in a fast-paced environment. Familiarity with CRM tools and a detail-oriented approach are advantageous. This role is key to improving customer retention and loyalty.

Qualifications

• Demonstrated experience in sales or customer care roles.
• Self-motivated with a sense of urgency.
• Thrive in a fast-paced environment; startup experience beneficial.
• Detail-oriented and analytical.
• Data-driven and focused on performance.

Responsibilities

• Handle daily inquiries across various communication channels.
• Maintain a positive and professional demeanor towards customers.
• Assist customers in placing orders and provide exceptional service.
• Resolve customer issues promptly.
• Collaborate with production and operations teams.

Skills

Advanced proficiency in English

Interpersonal communication

Multitasking

Time management

Customer experience enhancement

Tools

CRM tools

Job description

Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.

Maintain a positive, empathetic, and professional demeanor towards customers at all times.

Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.

Resolve customer issues promptly and follow up to ensure satisfactory resolution.

Collaborate with the production and operations teams to enhance customer satisfaction.

Enhance operational systems, processes, and best practices to support the organization's mission.

Contribute to short and long-term organizational planning strategies.

Requirements:

Possess advanced proficiency in English language skills.

Demonstrated experience in sales or customer care roles.

Strong interpersonal communication abilities.

Self-motivated with a sense of urgency.

Thrive in a fast-paced environment, with startup experience being beneficial.

Skilled in multitasking, prioritization, and time management.

Dedicated to enhancing customer experiences for increased retention and loyalty.

Maintain composure and empathy in high-pressure situations.

Detail-oriented and analytical.

Excellent collaboration and interpersonal skills.

Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.

Familiarity with CRM tools is a plus.

Experience in e-commerce, retail, or consumer product support.