Customer Service Executive

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO provider in Malaysia is seeking customer service agents to handle inquiries across various channels, including Livechat and email. Candidates must have a minimum SPM qualification and proficiency in both English and Bahasa Malaysia. Experience in customer service or BPO is required, alongside a willingness to work rotational shifts. You will be responsible for addressing customer concerns and maintaining professionalism in a fast-paced environment, focusing on customer satisfaction while aligning with business goals.

Qualifications

• Must have SPM qualification.
• Strong proficiency in English and Bahasa Malaysia.
• At least 6 months experience in Customer Service/BPO.
• Willingness to work rotational shifts.

Responsibilities

• Handle customers through multiple channels like Livechat, Email, Inbound & Outbound calls.
• Address customer queries and take ownership of concerns.
• Balance customer requirements with business objectives.
• Articulate product information while managing high inquiry volumes.
• Maintain integrity and confidentiality of customer information.
• Uphold a positive and professional attitude towards customers.

Skills

Customer service skills

Sales and marketing techniques

Proficiency in English

Proficiency in Bahasa Malaysia

Education

SPM qualification

Job description

Our client is a Malaysian BPO provider offering customer experience and digital transformation solutions and services. It enhances operational efficiency through AI, automation, and analytics, focusing on customer service, technical support, and back-office operations to drive innovation.

Job Description:

• Handling customers through multiple channel such as Livechat, Email, Inbound & Outbound calls.
• Swiftly address customer queries and take ownership of their concerns.
• Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques.
• Expertly articulating and presenting information about the products while professionally managing high inquiry volumes.
• Embracing accountability for individual KPIs and working cohesively towards team goals.
• Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers.
• Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer issues by acquiring sufficient product knowledge.

Requirements:

• Minimum MUST have SPM qualification.
• Strong proficiency in English and Bahasa Malaysia, giving you a chance to showcase your language skills.
• MUST have at least 6 months in Customer Service / BPO.
• MUST be willing to work rotational shifts.