Customer Service Executive

FlyGoshJobs; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local customer service company in Petaling Jaya seeks candidates for customer service roles. Responsibilities include handling inbound calls for customer enquiries and complaints. Ideal candidates are fresh graduates with good communication skills in Mandarin and English, and preference is given to those who can read Cantonese. The opportunities for career advancement and a fun working environment, along with a high basic salary, make this position attractive.

Benefits

High Basic Salary + Allowances

EPF/SOCSO

Annual & Medical Leave

Fun working environment

Office near shopping malls

Career growth opportunity

Training Provided

Qualifications

• SPM leavers and fresh graduates encouraged to apply.
• Ability to read and write in Cantonese is a plus.

Responsibilities

• Handling all inbound customer enquiries and feedback.
• Exceeding customer expectations in service delivery.

Skills

Communication in Mandarin

Communication in English

Customer service skills

Patience

Empathy

Education

SPM or equivalent

Job description

Requirement

• SPM leavers and fresh graduates who are interested are also encouraged to apply – Full Training Provided.
• Able to communicate in Mandarin and English.
• Ability to read and write Cantonese will be a plus.
• Good communication and customer service skills.
• Strong patience and emphathy.

Responsibility

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.

Benefits

• High Basic Salary + Allowances (KPI)
• EPF/SOCSO
• Annual & Medical Leave
• Fun and excited working environment
• Quarterly staff recognition and appreciation
• Office located nearby shopping malls and housing area - easy access from public transport
• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
• 5 Working Days
• Training Provided
• Staff Activities

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