Customer Service Executive

Solarvest; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the solar energy sector is seeking a dedicated customer service representative to engage with clients and manage technical issues. The role involves maintaining customer relationships, preparing reports, and collaborating with various departments. Ideal candidates should have a relevant diploma or degree, strong communication skills, and a customer-oriented attitude.

Qualifications

• Diploma or Bachelor's degree in any field; engineering background is a plus.
• Proficient in Microsoft Office.
• Strong communication skills in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor and analyze the performance of solar PV systems.
• Prepare monthly performance reports of solar systems for customers.

Skills

Microsoft Office

Communication

Education

Diploma/Advanced/Higher/Graduate Diploma or Bachelor's degree

Job description

Job Responsibilities

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectations.
2. Monitor and analyze the performance of solar PV systems daily.
3. Resolve product or service problems by understanding customer complaints, identifying causes, and providing effective solutions.
4. Maintain existing customer relationships to ensure continued business.
5. Prepare quotations and follow up with customers for acceptance.
6. Prepare monthly performance reports of solar systems for customers.
7. Engage with clients and technical teams to resolve project issues.
8. Share client feedback to enhance the company's customer-centric strategies across departments.
9. Collaborate with various departments and stakeholders to resolve issues and improve processes.
10. Build and maintain long-term relationships with new and existing customers.
11. Organize and update departmental documentation and customer records for accessibility and accuracy.
12. Demonstrate flexibility and adaptability to changing business needs.
13. Prepare and submit weekly sales reports, forecasts, and renewal updates to management.

Candidate Requirements

1. Diploma/Advanced/Higher/Graduate Diploma or Bachelor's degree in any field; engineering background is a plus.
2. Languages: Bahasa Malaysia, English; Mandarin speaking is an advantage for dealing with Mandarin-speaking clients.
3. Skills: Proficient in Microsoft Office, strong communication skills.
4. Attitude: Customer-oriented, energetic, enthusiastic, team player, self-motivated, effective communicator, patient.
5. Ability to work independently, handle multiple tasks, and learn quickly.