Customer Service Executive

AVNET MALAYSIA SDN BHD; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking an experienced individual to manage customer relations and inquiries. The role requires a minimum of five years of experience and fluency in Mandarin to effectively communicate with customers. Responsibilities include order processing, issue resolution, and maintaining customer records. Candidates must possess strong problem-solving skills and the ability to work in a fast-paced environment. Competitive compensation and growth opportunities are part of the offer.

Qualifications

• Minimum of five years of related experience is required.
• Fluency in Mandarin is essential for communication with customers.

Responsibilities

• Respond to customer inquiries and expedite critical orders.
• Maintain good customer relations and resolve claims effectively.
• Manage and update records as required.
• Investigate opportunities to improve processes and procedures.

Skills

Customer service skills

Problem-solving skills

Communication skills

Multi-tasking

Fluency in Mandarin

Education

High School Diploma or equivalent

Job description

Job Responsibilities

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).

May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

Maintains and updates electronic and/or hard copy records as required.

Other duties as assigned.

Job Level Specifications

Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.

Completes complex assignments requiring significant judgment, initiative and problem solving skills.

Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.

Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.

Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience

Typically requires a minimum of five years of related experience.

Education and Certification(s)

High School Diploma or equivalent

Distinguishing Characteristics

Must have computer, email, phone, communication and problem solving skills.

Must be able to multi-task and work in a fast paced environment.

May require fluency in more than one language.

Additional Job Description

Able to communicate in Mandarin with customer is a must.