Customer Service Executive

Junandus; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail service company in Kuala Lumpur is seeking candidates for a customer service role. Responsibilities include responding to customer inquiries, resolving complaints, and coordinating with logistics for timely deliveries. The ideal applicant will have at least 1 year of experience in a similar position and proficiency in English and Bahasa Malaysia. This position offers numerous benefits, including EPF, medical benefits, annual leave, and a positive work culture focused on performance-based advancement.

Benefits

EPF

SOCSO

SIP

Medical Benefits

Education & Courses Subsidy

Performance Bonus

Annual Bonus

Training Provided

Company Trip

Staff Discount

Qualifications

• At least 1 year of experience in retail customer service or call center role.
• Proficiency in spoken and written English and Bahasa Malaysia; Mandarin is a plus.
• Excellent problem-solving and critical thinking skills for customer inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, or chat professionally.
• Resolve customer complaints promptly to ensure satisfaction.
• Collaborate with partners and logistics to ensure timely order delivery.

Skills

Problem-solving skills

Critical thinking

Excellent communication skills

Ability to work in a fast-paced environment

Job description

At least 1 year of experience in a retail customer service, or call center role

Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and providing exceptional customer service

Proficiency in spoken and written English and Bahasa Malaysia, ability to speak and write Mandarin will be advantageous

Ability to work in a fast-paced environment and priorities tasks effectively

Requirement

• At least 1 year of experience in a retail customer service, or call center role
• Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and providing exceptional customer service
• Proficiency in spoken and written English and Bahasa Malaysia, ability to speak and write Mandarin will be advantageous
• Ability to work in a fast-paced environment and priorities tasks effectively

Responsibility

• Responding to customer inquiries and requests via phone, email, or chat in a timely and professional manner
• Resolving customer complaints promptly to ensure a positive customer experience
• Collaborating with partners, marketplaces, and logistics team to ensure orders delivered on time

Benefits

• With EPF + Socso + SIP + Medical Benefits + Education & Courses Subsidy
• We have a fair KPI system, where your salary increment, and promotion are based on your work performance, not how well your relationship with superior.
• A company with strong culture, comfortable, and fun working environment
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount

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