Customer Service Executive

LNL NETWORK SOLUTION; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local networking solutions provider in Kuala Lumpur seeks enthusiastic individuals for customer service roles. Candidates should be able to communicate in Mandarin, English, and Bahasa Malaysia, and have a basic understanding of Microsoft Excel. Responsibilities include responding to customer inquiries via WhatsApp, assisting walk-in customers, and providing solutions based on customer needs. The role requires a positive attitude, with no prior experience necessary as training will be provided. Benefits include annual leave, bonuses, and necessary equipment.

Benefits

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Parking Fee

Performance Bonus

Training Provided

Snack & Drink

Laptop & Phone

Qualifications

• Motivated to learn and earn a high income.
• Positive attitude and willingness to learn.
• Able to start work immediately.

Responsibilities

• Communicate with customers via WhatsApp.
• Respond to customer enquiries using text and voice messages.
• Assist walk-in customers with package explanations.
• Recommend suitable solutions based on customer needs.
• Follow up on customer applications.
• Handle customer communication professionally under pressure.
• Work closely with the team and ensure record-keeping.

Skills

Communication in Mandarin

Communication in English

Communication in Bahasa Malaysia

WhatsApp typing

Basic online communication

Basic knowledge of Microsoft Excel

Job description

Suitable for candidates who are motivated to earn high income

Able to communicate in Mandarin / English / Bahasa Malaysia

Familiar with WhatsApp typing and basic online communication

Basic knowledge of Microsoft Excel

No experience required – positive attitude and willingness to learn are most important

Able to start work immediately

• Able to start work immediately

  Responsibility

  • Communicate with customers via WhatsApp
  • Respond to customer enquiries using text and voice messages (no outdoor sales required)
  • Occasionally assist walk-in customers with basic package explanations
  • Understand customer needs and recommend suitable solutions
  • Follow up on customer applications and assist in resolving issues
  • Handle customer communication calmly and professionally under pressure
  • Work closely with the team and ensure clear record-keeping

  Benefits

  • Annual Leave
  • EPF
  • SOCSO
  • EIS
  • Annual Bonus
  • Parking Fee
  • Performance Bonus
  • Training Provided
  • Snack & Drink
  • Laptop & Phone