Customer Service Executive

Anchor Consulting; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic consulting company in Kuala Lumpur is seeking an Operations & Customer Service Executive to support customers through various channels. The ideal candidate should have 1-3 years of experience in operations or customer service, be fluent in English and Bahasa Malaysia, and possess strong communication and problem-solving skills. This role offers flexible working arrangements, competitive salary, and various medical and work-life balance benefits.

Benefits

Flexible Working Arrangement

Competitive Salary + Benefits

Medical Benefits

Work-Life Balance

Qualifications

• 1–3 years’ experience in operations, customer service, or telco/digital services.
• Fluent in English & Bahasa Malaysia (Mandarin is a plus).
• Comfortable working shifts, weekends, and public holidays on rotation.

Responsibilities

• Support customers and agents via face-to-face, calls, chat & email.
• Assist with SIM/eSIM activations, top-ups, and wallet transactions.
• Monitor KPIs, track performance, and suggest improvements.

Skills

Communication skills

Multitasking

Organizational skills

Problem-solving

Job description

Are you someone who thrives in a dynamic environment, loves solving problems, and enjoys delivering top‑notch service? 🚀 We’re looking for a passionate Operations & Customer Service Executive to be part of our growing team where innovation meets impact.

💼 What You’ll Do

• Be the frontline hero — support customers and agents via face‑to‑face, calls, chat & email.
• Assist with SIM/eSIM activations, top‑ups, and wallet transactions.
• Coordinate with vendors & distributors to ensure smooth service delivery.
• Support agents with training, commissions & referral systems.
• Monitor KPIs, track performance, and suggest improvements.
• Collaborate with cross‑functional teams (Community, Finance, IT) to deliver great experiences.
• Handle escalations and make sure every customer leaves happy!

🧠 What We’re Looking For

• 1–3 years’ experience in operations, customer service, or telco/digital services.
• Fluent in English & Bahasa Malaysia (Mandarin is a plus).
• Excellent communication, multitasking & organizational skills.
• Comfortable working shifts, weekends, and public holidays on rotation.
• A team player with a customer‑first mindset and a knack for problem solving.

Why Join Us?

• Flexible Working Arrangement
• Competitive Salary + Benefits

Exciting Perks & Benefits:

• Medical Benefits – Medical, dental, optical, and specialist claims.
• Work‑Life Balance – Company treats, sports activities & festive celebrations.