CUSTOMER SERVICE EXECUTIVE

EQUILOGICS; Kuala Lumpur; On-site; MYR 22,320 - 33,480; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a candidate to manage customer inquiries through chats, emails, and calls. Candidates should possess at least a Secondary School certificate and be proficient in both Bahasa Malaysia and English. The position requires teamwork and the ability to generate reports, with opportunities for fresh graduates. The role entails working in Klang Valley and includes rotational shifts.

Qualifications

• At least 1 year of working experience in any field.
• Fresh Diploma and Degree graduates are encouraged to apply.
• Must be able to work in Klang Valley (KL / Selangor).
• Able to work in rotational day shift.

Responsibilities

• Handle all inbound contacts and outbound contacts via chats, emails, and calls.
• Provide accurate information to resolve problems.
• Execute reports on the Call Center Operations.
• Adhere to Quality Assurance standards.
• Attend customer service training regularly.
• Educate oneself with up-to-date information.
• Assist in preparation of other processes as assigned.
• Display good team working attitude.
• Participate in company sponsored events.

Skills

Spoken and written Bahasa Malaysia

Spoken and written English

Teamwork

Education

Primary/Secondary School/SPM/ O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Job description

Job Responsibilties:

• Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
• Independently provide accurate information to resolve problems/issues that arise.
• Execute reports and analysis on the Call Center (CC) Operations on a timely basis
• Adhere to the Quality Assurance standards set
• Adhere and comply to the duty roster set by the Supervisor.
• Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
• Assist in the preparation of other processes as and when assigned/required by the Supervisor.
• Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
• Participate in company sponsored events.

Requirements

• Candidate must possess at least a Primary/Secondary School/SPM/ O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Spoken and written capability in Bahasa Malaysia, and English.
• At least 1 year of working experience in any field.
• Fresh Diploma and Degree graduates are encouraged to apply as well.
• Must be able to work in Klang Valley (KL / Selangor).
• Able to work in rotational day shift.