Customer Service Executive

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing customer service provider in Kuala Lumpur is seeking a dedicated Customer Service Executive to manage customer inquiries via phone, email, and chat. The ideal candidate will have a diploma or degree in Business Administration, and 2-3 years of experience in customer service. Strong communication skills in English are essential, along with a customer-first mindset. The company offers a competitive salary, annual leave, and opportunities for career growth and professional development.

Benefits

Very competitive salary

Annual leave

EPF contributions

Opportunities for career growth

Qualifications

• Minimum 2-3 years of experience in customer service or call center environment.
• Proficient in handling customer inquiries via phone, email, and chat.
• Ability to resolve customer requests efficiently.

Responsibilities

• Handle inbound and outbound customer inquiries professionally.
• Provide accurate information about products and services.
• Maintain records of customer interactions using CRM systems.

Skills

Excellent communication skills in English

Proactive problem-solving skills

Customer-first mindset

Team-oriented

Education

Diploma/Degree in Business Administration or related field

Tools

Microsoft Office

CRM software

Job description

We are a fast-growing company with a global presence, committed to delivering exceptional service and value to our customers. We pride ourselves on our commitment to excellence, innovation and delivering exceptional value to our customers. As part of our continued expansion, we are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive. Join our team and be part of our exciting journey!

What you’ll be doing

• Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer requests and issues efficiently while maintaining a positive customer experience
• Coordinate with internal departments to ensure prompt resolution of customer requests
• Maintain proper records of customer interactions and transactions using CRM systems
• Assist in improving customer service procedures, policies, and standards
• Support sales and marketing teams with customer-related insights and feedback

What we’re looking for

• Diploma/Degree in Business Administration, Communications, or related field
• Minimum 2-3 years of experience in customer service or call center environment
• Excellent communication skills in English (Mandarin is a plus)
• Proactive, strong problem-solving skills and a customer-first mindset
• Proficient in Microsoft Office and CRM software
• Able to work independently and in a team-oriented environment

What we’re offering

• Very competitive salary, annual leave and EPF contributions
• Opportunities for a tremendous career growth and professional development In a global environment