Customer Service Executive

SB Group; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is looking for a Customer Service Support/Executive to manage inquiries and process orders efficiently. This role requires strong communication and interpersonal skills, with a diploma in relevant fields and 1-2 years of experience in customer service. The ideal candidate will coordinate with internal departments to ensure smooth operations and maintain customer relationships, providing after-sales support and preparing necessary documentation. Proficiency in Microsoft Office is essential, with familiarity in ERP/CRM systems as an advantage.

Qualifications

• Minimum diploma in Business Administration, Customer Service, or related fields.
• At least 1-2 years of experience in customer service or order management, preferred in manufacturing or logistics.
• Proficient in Microsoft Office (Excel, Word, Outlook). Familiarity with ERP/CRM systems is an advantage.

Responsibilities

• Handle and respond to inquiries from domestic customers promptly.
• Process sales orders from sales personnel and customers accurately.
• Prepare and manage E-invoice documents per requirements.
• Liaise with customers regarding delivery expectations.
• Build and maintain strong relationships with customers.
• Prepare reports on customer interactions and order status.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

Ability to multitask

Education

Diploma in Business Administration or related fields

Tools

Microsoft Office

ERP/CRM systems

Job description

Customer Service Support/Executive

We are seeking a dedicated and detail-oriented Customer Service Support/Executive to join our team. The successful candidate will act as the primary contact for our domestic customers, ensuring exceptional service and efficient management of their inquiries, sales orders, and delivery requirements. This role requires excellent communication skills and the ability to coordinate effectively with internal departments to ensure smooth operations.

Key Responsibilities

• Customer Inquiry Management
  Handle and respond to inquiries from domestic customers promptly and professionally.
  Provide accurate product and service information, resolving customer concerns where necessary.
• Order Processing
  Process sales orders received from sales personnel and customers accurately and timely.
  Verify order details, including pricing, quantities, and delivery schedules.
• Documentation
  Prepare, manage, and submit E-invoice documents as per company and regulatory requirements.
  Maintain up-to-date and organized customer records and transaction documentation.
• Delivery Coordination
  Liaise with customers regarding their delivery expectations, ensuring clear communication on timelines and potential delays.
  Work closely with logistics and warehouse teams to ensure timely and accurate delivery.
  Coordinate with production, warehouse, and logistics teams to align on delivery schedules and resolve any order-related issues.
  Provide feedback from customers to relevant departments to improve products or services.
• Customer Relationship Management
  Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  Assist with after-sales support, including managing returns, replacements, or feedback.
• Administrative Support
  Prepare reports on customer interactions, order status, and delivery performance.
  Support the sales team with any necessary administrative tasks or follow-ups.

Requirements

• Educational Background: Minimum diploma in Business Administration, Customer Service, or related fields.
• Experience: At least 1-2 years of experience in customer service or order management (preferably in a manufacturing or logistics setting). Fresh graduates with strong communication skills and eagerness to learn are also encouraged to apply.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, and Outlook). Familiarity with ERP/CRM systems is an advantage.
• Soft Skills: Strong communication and interpersonal skills.
  Ability to multitask, prioritize, and manage time effectively.
  Problem-solving mindset and a team player.