Customer Service Executive

Worldwide Logistics Marine (M) Sdn. Bhd.; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading international logistics company in Johor Bahru is seeking a Customer Service Executive to facilitate logistics operations. The role involves managing customer inquiries, coordinating with internal teams, and ensuring timely service delivery. The ideal candidate has at least 2 years of experience in logistics, possesses strong communication skills, and is detail-oriented. This position offers the opportunity to grow within a supportive team and work with international clients.

Benefits

Opportunity to work in a growing international logistics company

Exposure to multi-modal logistics operations and international clients

Supportive team environment and opportunities for professional growth

Qualifications

• Minimum 2 years of working experience in logistics/freight forwarding or related operations; fresh graduates are welcome to apply.
• Knowledge of freight forwarding processes, documentation, and shipment tracking.
• Strong communication and interpersonal skills; ability to liaise with clients and internal teams effectively.
• Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
• Proficient in English; knowledge of Chinese is a plus.
• Customer-focused with a problem-solving mindset.

Responsibilities

• Handle end-to-end customer inquiries, service requests, and follow-ups related to sea, air, and land freight operations.
• Coordinate with internal teams (Operations, Sales, and Finance) to ensure timely and accurate delivery of services.
• Monitor shipment progress and provide clients with timely updates.
• Resolve customer complaints and operational issues promptly, escalating when necessary.
• Maintain accurate records of customer interactions, shipments, and operational documents.
• Support the Operations Manager in implementing process improvements and service standards.

Job description

Job Title: Customer Service Executive – Logistics Operations

Company Overview: Worldwide Logistics Marine (M) Sdn. Bhd. is the Malaysia branch of the Worldwide Logistics Group — a leading global logistics and supply chain organization with operations across sea, air, and land freight, connecting major trade hubs throughout Asia, Europe, and the Americas. Established in Malaysia for the past three years, our team continues to provide reliable, efficient, and high-quality logistics solutions and operational support to both local and international clients.

Job Summary: We are looking for a proactive and detail-oriented Customer Service Executive to join our Logistics Operations team. This role is key in ensuring smooth coordination between clients and operational teams, maintaining high service standards, and supporting daily logistics activities. The ideal candidate is experienced in freight forwarding/logistics operations and is able to communicate effectively with internal teams and clients.

Key Responsibilities

• Handle end-to-end customer inquiries, service requests, and follow-ups related to sea, air, and land freight operations.
• Coordinate with internal teams (Operations, Sales, and Finance) to ensure timely and accurate delivery of services.
• Monitor shipment progress and provide clients with timely updates.
• Resolve customer complaints and operational issues promptly, escalating when necessary.
• Maintain accurate records of customer interactions, shipments, and operational documents.
• Support the Operations Manager in implementing process improvements and service standards.

Requirements

• Minimum 2 years of working experience in logistics/freight forwarding or related operations; fresh graduates are welcome to apply.
• Knowledge of freight forwarding processes, documentation, and shipment tracking.
• Strong communication and interpersonal skills; ability to liaise with clients and internal teams effectively.
• Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
• Proficient in English; knowledge of Chinese is a plus.
• Customer-focused with a problem-solving mindset.

What We Offer

• Opportunity to work in a growing international logistics company.
• Exposure to multi-modal logistics operations and international clients.
• Supportive team environment and opportunities for professional growth.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.