Customer Service Executive

International Bearings; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A mechanical products company in Johor Bahru is looking for a Customer Service Representative. You will attend to customer inquiries, promote and sell products, process orders, and handle payments. The ideal candidate has at least 1 year of customer service experience and is detail-oriented. Proficiency in Mandarin is required to communicate with customers. This role offers an opportunity for fresh graduates who are customer-focused and willing to work in a dynamic environment.

Qualifications

• Minimum 1 year of customer service experience, fresh graduates are welcome.
• Detail-oriented and disciplined with customer focus.
• Must have own transport and be willing to work in Johor.

Responsibilities

• Attend to customer enquiries in-person and over the phone.
• Promote and sell bearings and mechanical-related products.
• Process sales orders and arrange deliveries.
• Handle payments and credit control.
• Compile customer issues for sales team follow-up.

Skills

Customer Service

Sales Skills

Detail-oriented

Mandarin Communication

Education

SPM/STPM/Diploma in any field

Job description

Attend to customer enquiries in-person and over the phone in a professional manner.

Promote and sell bearings and mechanical-related products.

Process sales orders, arrange deliveries, and coordinate with customers and forwarders.

Handle payments, ensure credit control, and address customer feedback.

Compile and relay customer issues to the sales team for follow-up.

Key Responsibilities

• Attend to customer enquiries in-person and over the phone in a professional manner.
• Promote and sell bearings and mechanical-related products.
• Process sales orders, arrange deliveries, and coordinate with customers and forwarders.
• Handle payments, ensure credit control, and address customer feedback.
• Compile and relay customer issues to the sales team for follow-up.

Requirements

• SPM/STPM/Diploma in any field.
• At least 1 year of customer service experience (fresh grads welcome).
• Able to converse in Mandarin to liaise with Mandarin-speaking customers.
• Detail-oriented, disciplined, and customer-focused.
• Own transport and willing to work in Johor.