Customer Service Executive

HABIB Group; Hulu Kelang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Malaysia seeks a Customer Service Representative to handle customer inquiries and manage e-commerce order issues. You will respond to complaints, monitor customer feedback, and coordinate with warehouse teams. A diploma in Business or Communications and experience in e-commerce platforms like Shopee or Lazada is preferred. The role may require flexibility to work on weekends.

Qualifications

• 1-2 years of experience in customer service, preferably in e-commerce.
• Experience in Shopee, Lazada, TikTok Shop, or other e-commerce platforms.

Responsibilities

• Respond promptly to customer inquiries via email, live chat, social media, and calls.
• Manage order processing issues, returns, refunds, and delivery updates.
• Handle complaints and provide appropriate solutions in a timely manner.

Skills

Customer service

Strong communication

Adaptability

E-commerce platform experience

Education

Diploma/Bachelor's Degree in Business or Communications

Job description

Responsibilities

• Respond promptly to customer inquiries via email, live chat, social media, and calls.
• Manage order processing issues, returns, refunds, and delivery updates.
• Handle complaints and provide appropriate solutions in a timely manner.
• Coordinate with warehouse and product teams to resolve customer inquiries.
• Monitor and report on customer feedback, trends, and issues.
• Assist in returns processing and resolve returns within SLA.
• Assist in testing and improving customer service workflows and tools.

Requirements

• Diploma/Bachelor 9s Degree in Business, Communications, or related field.
• 1 22 years of experience in customer service, preferably in e-commerce.
• Strong communication skills (verbal and written) and coordination abilities.
• Experience in Shopee, Lazada, TikTok Shop, or other e-commerce platforms.
• Fast learner and adaptable to platform changes.
• Flexible - able to work on weekends and public holidays (subjected to campaign day).