Customer Service Executive

Southern Auto Capital; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company located in Batu Pahat, Malaysia is seeking a Customer Service Representative to manage inquiries and provide high-quality assistance. You will handle customer calls, emails, and online inquiries, resolve complaints, and ensure accurate records. Ideal candidates should have a diploma or higher, with at least 1 year of customer service experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Diploma, advanced diploma, or degree required.
• 1-2 years customer service experience preferred.
• Ability to work independently and in a team.

Responsibilities

• Manage customer inquiries via calls and emails.
• Provide product recommendations and handle complaints.
• Maintain customer records and assist with loan applications.
• Collect customer feedback for service improvements.

Skills

Strong communication skills

Customer handling skills

Detail-oriented

Teamwork

Stress management

Computer literate (Excel, Microsoft Office)

Multitasking ability

Result-oriented

Education

Diploma or higher in any field

Job description

Job Overview

Responsible for managing customer service inquiries, ensuring that customers receive professional, timely, and high-quality assistance to enhance satisfaction.

Responsibilities

• Answer customer calls, respond to emails/WhatsApp and handle online inquiries to resolve issues (product information, application processing requirement/status, etc).
• Provide preliminary product recommendations following company procedures and ensure compliance with regulations.
• Handle customer complaints and exceptional cases, coordinating solutions with internal departments.
• Regularly collect customer feedback and provide suggestions for improvements to enhance service quality.
• Maintain accurate customer records and ensure the integrity of system data.
• Provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities.
• Organize, develop and maintain a proper filing system to ensure the confidentiality of all protected information.
• Deliver quality services to all customers by adopting a systematic and consistent approach in line with the company’s policies, standards, and operating procedures.
• Perform incoming and outgoing phone calls to assist with loan applications as needed. Explain installment amounts, interest rates, and other costs.
• Adhere to performance standards in processing turnaround time and accuracy requirements.
• Interview and explain the loan process as per company policy.

Qualifications

• Candidate must possess at least a Diploma, advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage.
• Have at least 1 year of customer service experience is more advantage.
• Strong communication and customer-handling skills.
• Patient and detail-oriented, with strong stress management and teamwork abilities.
• Computer literates such as Excel and Microsoft Office application.
• Good interpersonal and communication skills.
• Strong in verbal and written communication.
• Ability to multitask and remain motivated and positive.
• Good working attitudes, responsible, self-discipline and work independently with minimum supervision.
• Willing to take on new challenges and work in a fast-paced environment.
• A result-oriented person and able to work under pressure.
• Able to start work immediately or within a short notice period will be an added advantage.
• Have own transport.