Customer Service (English) Travel Experience (FOR LOCAL MALAYSIAN ONLY)

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of customer engagement services is seeking a Customer Service representative for their Kuala Lumpur office. The role requires prior experience in the travel industry and strong communication skills in English. Candidates must hold a Diploma or Bachelor's degree and have a minimum of 1 year in customer service. This position offers a competitive salary package, benefits, and opportunities for career growth. Applicants are encouraged to apply by sending their CVs.

Benefits

Basic Salary up to RM3900

KPI Performance Bonus

Night Shift Allowance

Health Insurance

Qualifications

• Prior experience handling a travel account is required.
• Minimum of 1 year of experience in customer service preferred.
• Experience in handling calls and multiple concurrent chats.

Skills

Excellent command of English (written and spoken)

Experience in customer service

Chat and call support experience

Education

Diploma/Bachelor’s Degree in any field

Job description

Customer Service (English) Travel Experience (FOR LOCAL MALAYSIAN ONLY)

Concentrix is currently hiring for the position of Customer Service based in Kuala Lumpur, Malaysia.

Role: Customer Service (English). Experience Required: Prior experience handling a travel account. Location: NU Tower 2, Kuala Lumpur, Malaysia. Education: Bachelor’s degree or above. Intake: 19 January 2026.

What We Offer

• Basic Salary up to RM3900 + KPI + Night Shift Allowance
• Location: KL Sentral / On-Site (easy access by public transport)
• Employment Type: Permanent
• Working Hours: 24/7 rotational shifts
• Additional Benefits: Night Shift Allowance, KPI Performance Bonus, EPF, Health Insurance

Requirements

• Diploma/Bachelor’s Degree in any field
• Previous experience in the travel industry & handled chat and call support (required)
• Minimum 1 year of experience in customer service (preferably with experience in handling calls and multiple concurrency chats)
• Excellent command of English (written and spoken)

If you are interested or know someone who may be suitable, please send your CV to ***************@concentrix.com.