Customer Service - English Speaking - (Reallocation in SEA)

Job Expert; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Success Specialist in Malaysia's George Town. The role involves resolving customer inquiries through calls, emails, and live chat. Candidates should demonstrate professionalism, possess multitasking abilities, and have excellent English communication skills. Experience in customer-focused roles is preferred. Join a dynamic team dedicated to ensuring exceptional customer experiences and enhancing user satisfaction with high-quality services.

Qualifications

• Previous experience in customer-focused product environments is preferred.
• Ability to follow established processes and collaborate effectively within a team.
• Excellent written and verbal communication skills in both native and English languages.

Responsibilities

• Resolve customer inquiries via inbound calls, emails, or live chat promptly.
• Assist customers in utilizing specific features and functionalities of the platform.
• Conduct follow-ups with customers to ensure resolution of their technical issues.

Skills

Professionalism in customer service

Solutions-oriented mindset

Multitasking abilities

Excellent communication skills

Basic computer proficiency

Job description

Customer Service - English Speaking - (Reallocation in SEA)

Job Openings Customer Service - English Speaking - (Reallocation in SEA)

About the job Customer Service - English Speaking - (Reallocation in SEA)

The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and promotions.

Responsibilities

• Responsibly resolving customer inquiries via inbound calls, emails, or live chat in a prompt and accurate manner.
• Identifying customer needs and assisting them in utilizing specific features and functionalities within the platform.
• Conducting follow-ups with customers to ensure the resolution of their technical issues.
• Maintaining in-depth knowledge of client products and adhering to community standards.
• Leveraging market-specific knowledge, signals, and insights to identify and propose scalable solutions for enhancing customer support.
• Identifying workflow inefficiencies and proposing solutions.
• Collecting, analyzing, and applying relevant data to enhance the overall user experience on the platform.
• Recognizing trends and patterns, and escalating issues that fall outside company policy to the global team.

Requirements

• Demonstrating professionalism in customer service, possessing a solutions-oriented mindset, multitasking abilities, a passion for customers, and a commitment to delivering exceptional customer experiences.
• Previous experience in customer-focused product environments, consulting, or operations roles.
• Ability to follow established processes and collaborate effectively within a team. Excellent written and verbal communication skills in both the native and English languages. Basic computer proficiency.

Preferred Qualifications

• Prior experience in inbound call, email, and chat support is advantageous.
• Exceptional grammar and typing accuracy skills, particularly in business communication.
• Patience when handling challenging cases.
• High cultural awareness and sensitivity to the political and social dynamics of the supported market/region.
• Flexibility in accommodating shifting schedules.