Customer Service / Dental Front Desk

Hello Dental Clinic; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dental clinic in Kuala Lumpur is seeking a dynamic customer service representative to manage patient interactions and office administration. The ideal candidate will have at least 2 years of experience in customer service, be proficient in English, and possess a positive attitude. Responsibilities include welcoming patients, managing appointments, and keeping accurate records. The clinic offers various benefits including medical leave and a performance bonus. Apply now to join a passionate team!

Benefits

EPF, SOCSO, EIS

Medical Leave

Annual Leave

Performance Bonus

Full Training Provided

Qualifications

• Minimum 2 years of working experience in customer service or front desk.
• Able to work weekends and on a shift basis.
• Positive learning attitude and a great team player.

Responsibilities

• Welcoming patients and handling their concerns professionally.
• Managing calendars, sending reminders, and coordinating follow-ups.
• Verifying insurance and processing payments.
• Keeping accurate and confidential patient files.
• Ensuring smooth patient flow and timely care with the dental team.
• Organizing the front office and managing mail.

Skills

Customer Service

Team Coordination

English proficiency

Mandarin proficiency

Education

A-Level/O Level, Matriculation, Diploma or Degree

Job description

IMMEDIATE HIRE!

Hello Dental Clinic Sunway Velocity
Jalan Shelley, Sunway Velocity

Responsibilities

• Customer Service: Welcoming patients and handling their concerns professionally and warmly.
• Scheduling & Appointments: Managing calendars, sending reminders, and coordinating follow-ups.
• Insurance & Billing: Verifying insurance, providing cost estimates, and processing payments.
• Records & Documentation: Keeping accurate, up-to-date, and confidential patient files.
• Team Coordination: Ensuring smooth patient flow and timely care with the dental team.
• Admin & Office Management: Organizing front office, managing mail, and tracking inventory.

Who We9re Looking For

• Minimum education: A-Level/O Level, Matriculation, Diploma or Degree.
• At least 2 years of working experience in customer service or front desk.
• Strong in English; Mandarin proficiency is an added advantage.
• Able to work weekends and shift basis.
• Positive learning attitude & a great team player.

Working Hours

• Weekdays: 9:30am–6:30pm / 12pm–9pm
• Weekends: 9am–6pm

Benefits

• EPF, SOCSO, EIS.
• Medical and Annual Leave.
• Performance Bonus.
• Full Training Provided.

Apply Now!

• Email your resume to: [e-mail]
• WhatsApp: [phone]
• We9re looking for someone who loves people, enjoys a fast-paced environment, and takes pride in their work. Come grow with us!