Customer Service Coordinator

Crown Equipment Sdn. Bhd (Malaysia); Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

Crown Equipment Sdn. Bhd. is seeking a committed Customer Service Coordinator to support frontline service operations in Shah Alam. With responsibilities that include service call coordination, customer interactions, and technical documentation management, this role is ideal for someone with a background in business or logistics. The position offers competitive benefits and opportunities to develop your skills within a dedicated team focused on quality and safety.

Benefits

Laptop provided

Mobile phone provided

Overtime entitled

Insurance benefits: GHS-Inpatient, GHS-Outpatient

Unlimited amount for panel clinic

Qualifications

• 1-3 years of experience in customer service or coordination, preferably in automotive or logistics.
• Excellent communication skills in English and Bahasa Malaysia.
• Familiar with service scheduling and job dispatching.

Responsibilities

• Coordinate and dispatch service calls daily, acting as a key contact for technicians.
• Manage purchase orders and maintain service documentation.
• Respond to customer inquiries and ensure timely service assistance.

Skills

Communication

Coordination

Problem Solving

Technical Understanding

Education

Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering

Tools

Microsoft Office

ERP systems

AS400

Job description

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic