Customer Service Coordinator

ServTouch-Wywy; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Selangor is seeking a dedicated Customer Care Coordinator to manage daily call center operations, handle service calls, and assist with invoicing. Ideal candidates should have at least 3 years in a similar role and 5 years as a Call Centre Coordinator. Strong interpersonal skills and proficiency in MS Word and Excel are essential. Join a dynamic team committed to customer satisfaction and excellence in service.

Qualifications

• 3 years experience in a similar capacity.
• 5 years experience as a Call Centre Coordinator or Customer Service Coordinator.

Responsibilities

• Manage and ensure the smooth running of the daily operation of the call centre.
• Call registration and dispatch of service calls.
• Answer to customer queries on service calls matters.
• Invoicing.
• Preparation and submission of technicians monthly traveling claims.

Skills

Interpersonal skills

IT literate (MS Word & Excel)

Job description

We specialize in providing top-notch sales and service for Multifunction Printers (MFP). Our commitment to excellence and customer satisfaction sets us apart in the industry. We are looking for dedicated and enthusiastic Customer Care Coordinator to join our dynamic team.

Qualifications & experience

• 3 years experience in a similar capacity
• 5 years experience as a Call Centre Coordinator or Customer Service Coordinator
• Interpersonal skills
• IT literate MS Words & Excel

Tasks & responsibilities

• Manage and ensure the smooth running of the daily operation of the call centre
• Call registration and dispatch of service calls.
• Answer to customer queries on service calls matters.
• Invoicing.
• Preparation and submission of technicians monthly traveling claims.

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