Customer Service Consultant

Eternity Recruitment; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading skin clinic in Penang is seeking a customer service representative to enhance patient experience through effective communication and empathetic support. The ideal candidate will be passionate about beauty and wellness, possess strong Mandarin communication skills, and have a proactive approach to appointment management. Company benefits include high commission rates, work-life balance initiatives, and covered lunch and parking expenses.

Benefits

High Commission Rate

Work-Life Balance

Lunch & Parking Covered

Qualifications

• Passionate about beauty, wellness, and patient care.
• Empathetic, professional, and able to build trust with customers.
• Prior experience in customer service, healthcare, or beauty industry is an advantage.

Responsibilities

• Contact customers via calls and messages to arrange appointments.
• Provide caring support to ensure patient confidence and comfort.
• Collaborate with teams to meet appointment and sales targets.

Skills

Communication skills in Mandarin

Empathy

Organizational skills

Proactive management

Job description

Our client don’t just treat skin — we restore confidence. As Malaysia’s leading Skin Pigmentation Clinic, they combine science, care, and artistry to help every patient rediscover their beauty from within

KEY RESPONSIBILITIES

• Contact customers via calls and messages to arrange appointments, clinic services, promotions and package
• Provide caring, professional support to ensure patient confidence and comfort
• Maintain accurate records of calls, customer details, and appointment bookings
• Maintain accurate records of appointments and follow-ups
• Collaborate with sales and customer service team to meet appointment and sales targets

JOB REQUIREMENTS

• Passionate about beauty, wellness, and patient care
• Strong in communication (Must be able to speak and write in Mandarin to effectively communicate with Mandarin-speaking clients)
• Empathetic, professional, and able to build trust with customers
• Organized and proactive in managing appointments and follow-ups
• Prior experience in customer service, healthcare, or beauty industry is an advantage

COMPANY BENEFITS

• High Commission Rate – The more effort you put in, the more you’ll earn!
• Work-Life Balance – Weekdays at HQ, Saturdays work-from-home.
• Lunch & Parking Covered – No need to worry, we’ve got you taken care of！