Customer Service (Banking) (6 months renewable Contract)

Career International FOS; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial recruitment agency in Kuala Lumpur is seeking Call Center Agents for the banking industry. This role is ideal for fresh graduates and SPM holders with customer service experience. Responsibilities include assisting customers, resolving inquiries, and promoting banking products. Offering a 6-month contract with potential for permanent placement based on performance. Training is provided, and the work culture is highly regarded.

Benefits

Breath of learning opportunities

Fantastic work culture

Qualifications

• Fresh Graduates with Degrees/Diplomas are encouraged to apply.
• SPM graduates must have credit in Mathematics and English.
• Good communication skills in English required.

Responsibilities

• Deliver exceptional service as the first point of contact for customers.
• Provide assistance via phone, email, or chat addressing banking needs.
• Guide customers effectively in choosing financial solutions.
• Resolve customer issues efficiently and effectively.
• Record customer interactions and maintain data security.
• Adhere to banking regulations and policies.
• Collaborate with team members to achieve service goals.

Skills

Customer Service experience

Good communication skills in English

Education

Degree/Diploma

SPM with 2 years Call Center experience

Job description

The Role:

We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala Lumpur

Intakes: December 2025 & January 2026

We are partnering with our reputable banking clients to hireCall Center Agentsfor the upcomingDecember 2025andJanuary 2026intakes.

We welcome:

• Candidates with Customer Service experiencewho are keen to grow their career in the banking industry
• Fresh Graduateswho are eager to begin their professional journey in a reputable financial institution
• Training will be providedfor all successful candidates

You will be responsible for :

• As a Banking Customer Service Executive, you will be our valued banking customers' first point of contact. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.
• To provide friendly and professional customer assistance via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Ideal Profile:

• Fresh Graduateswith Degrees/Diplomas are encouraged to apply
• SPM graduateswith2 years of Call Center/Customer Service experience
• Must havecredit in Mathematics and English
• Good communication skills in English and the ability to interact professionally with all levels within the organization
• This is a6-month contract role, with the opportunity to beconverted to permanentbased on performance
• Working Hours:8:00 AM – 11:00 PM (Rotational 9-hour shifts within this timeframe)
• Training will be provided

What's on Offer?

• Join a market leader within Corporate Banking
• A role that offers a breadth of learning opportunities
• Fantastic work culture