Customer Service Associate (JLPT N1/N2, Open to Native)

APAC Michael Page; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable healthcare organization in Malaysia is seeking a Customer Service Associate (Japanese Speaker) to provide exceptional support and respond to member inquiries. The ideal candidate will have a strong customer service background and excellent communication skills in both English and Japanese (JLPT N1 or N2). This permanent position offers competitive salary, comprehensive training, and opportunities for career growth in a supportive work environment.

Benefits

Competitive salary with language allowance

Comprehensive training for professional development

Attractive leave policies

Qualifications

• Strong customer service background, preferably in healthcare.
• Excellent verbal and written communication skills in English; proficiency in Japanese required.
• Proven ability to handle inquiries professionally.

Responsibilities

• Respond to member inquiries via phone, email, or chat.
• Provide accurate information about services and policies.
• Resolve member issues effectively by coordinating with internal teams.

Skills

Customer service background

Verbal and written communication skills in English

Proficiency in Japanese (JLPT N1 or N2)

Attention to detail

Adaptability in a fast-paced environment

Tools

CRM tools

Job description

The Customer Service Associate (Japanese Speaker) will serve as the first point of contact, supporting members with inquiries and providing exceptional customer service. This role is essential in ensuring member satisfaction in the healthcare industry through effective communication and problem-solving.

Client Details

The hiring company is a large organization operating within the healthcare industry, known for its commitment to delivering quality services and fostering innovation. With a strong presence in the market, the company values excellence in customer service and professional growth for its employees.

Description

• Respond to member inquiries via phone, email, or chat promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams when necessary.
• Maintain accurate records of all interactions in the company's system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Support members in navigating the company's services and resources.
• Ensure compliance with company policies and industry regulations during all interactions.
• Contribute to improving service processes by providing feedback and suggestions.

Profile

A successful Member Services Representative should have:

• A strong customer service background, preferably in the healthcare industry.
• Must have excellent verbal and written communication skills in English, with proficiency in Japanese (JLPT N1 or N2 required; native speakers welcome)
• Proven ability to handle inquiries and resolve issues in a professional manner.
• Attention to detail and capability to maintain accurate records.
• Adaptability to work in a fast-paced environment with a focus on member satisfaction.
• Familiarity with CRM tools or similar systems is beneficial.

Job Offer

• Competitive salary range with language allowance
• Permanent position with opportunities for career growth.
• Comprehensive training to support professional development.
• Inclusive and supportive work environment within the healthcare industry.
• Attractive leave policies and additional benefits for employees.

This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the healthcare industry!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo [phone].
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.