Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A new pawnbroking company in Malaysia is seeking a Customer Service Associate & Admin Executive. The ideal candidate has good communication skills in English and Bahasa Malaysia, with skills in Microsoft Office. Responsibilities include assisting customers with pawning and renewing items, maintaining records accurately, and ensuring a tidy display area. The company provides training and career growth opportunities, with a competitive salary and benefits including EPF, SOCSO & EIS.

Benefits

Training provided

Competitive salary

Supportive team environment

Career growth opportunities

Secure future with EPF, SOCSO & EIS included

Qualifications

• Fresh graduates are encouraged to apply.
• At least 1-2 years of experience in administrative or customer service work is an advantage.
• Experience in pawn broking, jewelry, or retail industry is preferred.
• Able to handle confidential information with integrity and professionalism.
• Willing to work in shifts, including weekends or public holidays when required.

Responsibilities

• Greet and assist customers with pawning, redeeming, and renewing luxury items.
• Record and maintain customer information, pawn tickets, and loan documents accurately.
• Handle data entry for all transactions and ensure accuracy in the system.
• Maintain proper filing systems (digital and physical).
• Ensure the front desk and display area are clean, secure, and well-organised.
• Answer phone calls, and handle general administrative duties.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Ability to speak Mandarin or other languages

Presentable and polite personality

Attention to detail

Education

SPM

Diploma or higher (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd – Petaling

TONG AND JACK (AMPANG) SDN BHD is a newly established pawnbroking company with branches in Ampang, Kajang, Petaling Jaya, Kapar, Serdang and Kuala Lumpur. We are committed to providing secure, confidential, and professional pawn loan services to individuals and businesses. With a strong focus on integrity and customer service, we aim to build a trusted name in the market. As we continue to grow, we are actively planning to expand our operations and are looking for dedicated individuals to join us on this exciting journey.

Requirements

Good communication skills in English and Bahasa Malaysia; ability to speak Mandarin or other languages is a plus.

Minimum SPM; Diploma or higher preferred.

Fresh graduates are encouraged to apply.

At least 1–2 years of experience in administrative or customer service work is an advantage.

Experience in pawn broking, jewelry, or retail industry is preferred.

Computer literate – able to use Microsoft Excel, Word, and basic systems.

Presentable and polite, with an outgoing personality and attention to detail.

Able to handle confidential information with integrity and professionalism.

Willing to work in shifts, including weekends or public holidays when required.

Responsibilities

Greet and assist customers with pawning, redeeming, and renewing luxury items.

Record and maintain customer information, pawn tickets, and loan documents accurately.

Handle data entry for all transactions and ensure accuracy in the system.

Maintain proper filing systems (digital and physical).

Ensure the front desk and display area are clean, secure, and well-organised.

Answer phone calls, and handle general administrative duties.

Why Join Us

Training provided for candidates new to the pawn or jewelry industry.

Opportunities for career growth in branch operations and management.

Supportive team environment with clear SOPs and compliance standards.

Competitive salary package with potential incentives.

Secure Future with EPF, SOCSO & EIS included.

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