Customer Service Associate

WIRAWANG Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Shah Alam is seeking a suitable candidate for a sales support role. The candidate will actively promote products, onboard customers onto loyalty programs, and manage customer inquiries efficiently. This position requires proficiency in Bahasa Malaysia and English, with a minimum education level of SPM. The role also involves ensuring compliance with health and safety regulations and managing marketing materials. Attractive benefits like training and overtime pay are included.

Benefits

Training Provided

Overtime Pay

EPF

SOCSO

EIS

Leave

Allowance based on case

Qualifications

• Punctual, honest, and tidy attire.
• Positive learning attitude.
• Able to communicate in Mandarin is a plus.

Responsibilities

• Promote products and educate customers on promotions.
• Onboard customers onto loyalty programs.
• Handle transactions efficiently at POS terminals.
• Resolve 1st level technical issues.
• Assist customers with inquiries and complaints.
• Manage marketing materials and stock levels.
• Ensure compliance with health and safety regulations.

Skills

Bahasa Malaysia proficiency

English language skills

Customer service skills

Education

SPM or equivalent

Job description

Requirements

• Possess a minimum education level of SPM or equivalent.
• Punctual, honest, tidy attire and possess a positive learning attitude.
• Must be able to speak and read Bahasa Malaysia.
• Able to speak and read English; Chinese is an added advantage.

Responsibilities

Sales Support

• Actively promote products and educate customers on promotional campaigns and product offerings within the station.
• Proactively onboard customers onto petrol station’s loyalty reward programs.
• Promote and educate customers on station and oil company’s fleet services.
• Handle customer transactions using point of sale (POS) terminals while abiding by the company’s customer service policies.
• Resolve 1st level technical issues with related merchant support teams as and when needed.

Customer Service

• Assist customers in resolving issues pertaining to the station’s product & services.
• Address customer inquiries and complaints professionally and efficiently.
• Act as a point of contact between the station and head office customer support team (MYHQCSC Caltex).
• Address customer enquiries pertaining government fuel subsidies and resolve any issues or queries pertaining to the matter.

Marketing and Event Management

• Curate and manage station marketing materials and promotional campaigns.
• Track, monitor and manage stock levels for the convenience store and order supplies as needed.

Health & Safety Compliance

Ensure compliance to health and safety regulations.

Benefits

• Training Provided
• Overtime Pay
• EPF
• SOCSO
• EIS
• Leave
• Allowance (case by case basis)