Customer service associate

jobmajestic.com; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a dedicated individual to provide pre and post-sales support. Responsibilities include preparing quotes, following up on inquiries, and building strong customer relationships. Ideal candidates should have a diploma, 1 year of experience in customer service, and strong analytical, communication, and problem-solving skills. The role offers opportunities to engage in marketing events, making it an exciting position for enthusiastic applicants.

Qualifications

• Min 1 year of experience in customer service preferred.
• Strong learning capability and organized.
• Empathetic and customer-oriented, with a passion for service excellence.

Responsibilities

• Provide pre and post-sales support.
• Prepare quotations and follow up on sales inquiries.
• Build strong customer relationships and support marketing activities.

Skills

Customer service

Analytical skills

Problem-solving skills

Verbal communication

Active listening

Positive attitude

Education

Diploma and above

Tools

Microsoft Office

Job description

This job is about helping customers before and after they buy. You’ll prepare quotes, follow up on inquiries, and build great relationships. You might like this job because you’ll also get to attend cool marketing events!

The role includes providing pre and post-sales support, preparing quotations, and following up on sales enquiries. The role also involves conducting sales visits, building strong customer relationships, and supporting marketing activities such as conferences and other promotional events.

Job Requirements

• Diploma and above
• Candidate with prior experience in customer service preferred
• Strong capability of learning. Analytical with good problem-solving skills
• Organized, Self‑motivated, Positive attitude and Result‑oriented
• Good working knowledge of Microsoft Office
• Strong phone and verbal communication skills along with active listening.
• Empathetic and customer-oriented, with a passion for service excellence

Experience Required: Min 1 Year/s