Customer Service Assistant - Setia City Mall

Lendlease; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global real estate company is seeking a Customer Service Assistant to handle inquiries and requests from shoppers and tenants. Responsibilities include ensuring customer facilities are well-maintained, conducting daily checks, and supporting mall operations. The ideal candidate is a fresh graduate with a Diploma or Degree, possesses excellent communication and organizational skills, and is willing to work shifts and weekends. This permanent position offers 22 days of annual leave, medical coverage, and access to wellbeing resources.

Benefits

22 days annual leave

3 days wellbeing leave

Medical, Dental and Inpatient coverage

Access to online wellbeing platform

Qualifications

• Open to fresh graduates seeking dynamic mall work.
• Excellent communication and interpersonal skills required.
• Strong organizational and problem-solving capabilities essential.

Responsibilities

• Attend to inquiries and complaints from shoppers and tenants.
• Ensure customer facilities are maintained and clean.
• Conduct daily floor checks.
• Respond to emergencies per SOP.
• Manage concierge desk administration tasks.
• Collaborate with departments for mall operations.
• Assist in marketing events and campaigns.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Problem-solving abilities

Education

Diploma or Degree

Job description

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.

Setia City Mall is recognized as the largest mall in Shah Alam. Over 300 retailers are spread across 4 levels creating the ultimate destination of choice for shopping, dining, entertainment and park life in the area.

About The Role

We are seeking a Customer Service Assistant to join our team. The role involves attending to inquiries, feedback, requests and complaints from shoppers and tenants in a timely and tactful manner. Your responsibilities include:

• Communication with shoppers and tenants in person or via phone call.
• Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at a high standard of cleanliness.
• Conducting internal daily floor checks including tenant opening and closing hour.
• Attending to emergencies and responding according to the centre Standard Operating Procedure.
• Concierge desk administration duties.
• Work closely with other departments to ensure smooth daily operations of the mall.
• Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.

About You

• Open to fresh graduates with a Diploma or Degree who are keen to work in a dynamic mall environment.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Willingness to work on shifts, weekends, and Public Holidays (as per roster).

Others

• Permanent position.
• 22 days annual leave per year plus 3 days of wellbeing leave.
• Medical, Dental and Inpatient coverage for self and dependant.
• Access to online wellbeing and mental health platform.

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.