Customer Service Assistant

UKM Specialist Centre Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare facility in Kuala Lumpur seeks a Customer Service Assistant for its call centre. Responsibilities include managing incoming calls, providing information on services and appointments, and maintaining patient records. Ideal candidates should have a strong customer service background with a diploma in relevant fields, and interpersonal skills are crucial. Join this dynamic team to make a meaningful impact in patient care and service while enjoying opportunities for professional growth.

Qualifications

• Minimum 1–2 years of experience in customer service or call centre environment.
• Experience in healthcare/hospital/clinic setting is an advantage.

Responsibilities

• Handle incoming patient and customer calls courteously and professionally.
• Provide accurate information about hospital services, doctors, and appointments.
• Schedule, reschedule, and cancel patient appointments.
• Address inquiries, complaints, and feedback effectively.
• Maintain accurate records and update patient information.
• Escalate urgent or complex issues to the appropriate department.
• Ensure confidentiality and adhere to hospital policies and procedures.
• Any other duties assigned by management.

Skills

Excellent interpersonal and communication skills

Ability to handle patient inquiries professionally and empathetically

Team player with a positive attitude

High level of confidentiality and professionalism

Education

SPM / Diploma in Hospitality, Healthcare Management, Business Administration

Job description

CUSTOMER SERVICE ASSISTANT (CALL CENTRE)

Handle incoming patient and customer calls courteously and professionally

Provide accurate information about hospital services, doctors, and appointments

Schedule, reschedule, and cancel patient appointments

Address inquiries, complaints, and feedback effectively

Maintain accurate records and update patient information

Escalate urgent or complex issues to the appropriate department

Ensure confidentiality and adhere to hospital policies and procedures

Any other duties that may be assigned from time to time by the management.

REQUIREMENT

SPM / Diploma in Hospitality, Healthcare Management, Business Administration, or related field.

Minimum 1–2 years of experience in customer service or call centre environment.

Experience in healthcare / hospital / clinic setting is an advantage.

Excellent interpersonal and communication skills

Ability to handle patient inquiries professionally and empathetically

Team player with a positive attitude

High level of confidentiality and professionalism