Customer Service Assistant Bilingual Required

Petacloud Malaysia Sdn Bhd; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a Customer Support Representative. This role involves providing support on an online trading platform, handling pre-sales and post-sales interactions, and requires proficiency in both Mandarin and English. Successful candidates will exhibit strong interpersonal skills, attention to detail, and a service-oriented mindset. The position offers rotational shifts and benefits including medical coverage and training opportunities.

Benefits

Annual Leave

Work From Home

Sick Leave

Medical Claim

Statutory contributions

Training Opportunities

Qualifications

• Experience in customer service or assistant roles is preferred.
• Fluent in both Mandarin and English, spoken and written.
• Good team spirit and clear attention to detail.

Responsibilities

• Provide customer support on the company’s online trading platform.
• Pre-sales support and product introduction.
• Handle customer feedback and complaints post-sales.

Skills

Customer service experience

Fluent Mandarin

Interpersonal skills

Basic computer proficiency

Online support experience

Job description

Requirements

• Experience in customer service or assistant roles is preferred.
• Fluent, articulate Mandarin speaker with strong interpersonal skills.
• Clear‑minded, attentive, patient, and service‑oriented.
• Good team spirit and basic computer proficiency.
• Online support experience is a plus.

Language Requirements

• Must be proficient in both Mandarin and English (spoken and written) to communicate with clients and team members.

Responsibilities

• Provide customer support on the company’s online trading platform.
• Pre‑sales support: introduce products and guide customers to complete purchases.
• Post‑sales service: handle customer feedback and complaints.

Personal laptop required.

Working Hours

Rotational 2‑shift schedule, weekly rotation (5 working days, 2 rest days; non‑fixed weekends):

Day Shift: 08:45–16:45 (in‑office)

Evening Shift: 16:00–00:00 (remote)

Benefits

• Annual Leave – Paid time off
• Work From Home – during evening shift and night shift
• Sick Leave – Medical leave with hospitalization coverage
• Medical Claim – Outpatient medical expenses reimbursed
• EPF / SOCSO / EIS – Statutory contributions and protection
• Training Opportunities – Learning and development support