Customer Service Assistant

TAK Products & Services; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Customer Service Assistant to support shopfront operations. This role involves serving customers, managing orders received via telephone and email, and coordinating with Sales and Warehouse teams for order fulfillment. The ideal candidate should have at least 2 years of related experience, excellent communication skills, and a commitment to providing high-quality customer service. Join a collaborative environment dedicated to achieving team goals.

Qualifications

• Minimum 2 years’ experience in a similar capacity.
• Excellent communication skills, able to work independently.
• Well-organized with an aptitude for problem-solving.

Responsibilities

• Serve walk-in customers and process telephone/email orders.
• Liaise with Sales and Warehouse for accurate order fulfillment.
• Communicate with customers about order requests and deliveries.
• Handle service recovery and administrative tasks as needed.

Skills

Excellent verbal and written communication skills

Independence

Multi-tasking

Problem-solving

Team player

Education

Minimum SPM or Diploma

Job description

The Customer Service Assistant supports shopfront operations by serving walk-in customers, managing telephone and email orders, and processing orders for delivery, samples, and payment collection. The role coordinates closely with Sales, Warehouse, HQ Singapore, and the Penang office to ensure accurate order fulfilment, stock availability, and timely deliveries. The incumbent communicates directly with customers to manage orders, deliveries, and payments, supports service recovery, provides feedback to management, and undertakes ad‑hoc administrative duties as required.

Responsibilities

• Serve walk‑in customers, receive telephone/email orders, and process them for product delivery, samples, and customer payment collection.
• Act as the main liaison between Sales and Warehouse operations to ensure smooth communication of customers' order requests for accurate and timely delivery of laminates.
• Liaise with HQ Singapore or the Penang Office for stock inventory/indent, delivery schedules, and customers’ requests.
• Communicate directly and build positive relationships with customers regarding order requests, delivery, and payment matters.
• Handle service recovery and provide feedback to management.
• Perform any other ad‑hoc administrative tasks when needed.

Requirements

• Minimum SPM or Diploma holder with at least 2 years’ experience in a similar capacity.
• Excellent verbal and written communication skills; independent and able to carry out work tasks with minimum supervision.
• Multi‑tasking, well‑organized, and responsible with an aptitude in problem‑solving.
• A team player with a high level of dedication and commitment to achieving team goals.